Thomas Cook, one of the world’s leading holiday companies, today announces the transfer of its Falkirk…
Category: – Outsource
HGS wins contract with Money Advice Service
Hinduja Global Solutions Ltd. (HGS), has announced that its subsidiary Hinduja Global Solutions UK Ltd has…
Government Outsourcing Bounces Back Despite UK Market Softening
The total value of public sector deals rose 39 per cent year-on-year in the first half…
Arvato CRM Named Contact Centre Outsource Leader
Arvato CRM Solutions named as a Contact Centre Outsourcing Leader fr second Consecutive year – Arvato…
Consumer Intelligence Appoint Echo For Mystery Shopper Brief
Consumer Intelligence appoints Echo to handle mystery shopper brief Consumer Intelligence has enlisted the expertise of…
Contact Centre Outsourcer KURA Continues Expansion
Fast-growing Kura (CS) Limited announces joint venture in Durban, South Africa Glasgow based, contact centre specialist…
Arvato CRM Named Retail Leader in New Report
Global customer services provider Arvato has been named as a leader for its capabilities in the…
Arvato CRM Solutions Named as Contact Centre Leader
Arvato CRM Solutions Named as Contact Centre Outsourcing Leader for second consecutive year • Arvato CRM…
Ventrica – Southend’s finest Contact Centre operation?
Imagine the scenario – You’ve got vast experience of the contact centre industry and decide to…
CALLCARE Achieve Record Financial Growth
Leading outsourcing specialists CALLCARE Ltd, part of the Isher Capital portfolio, has reported a record annual…
Consumer Intelligence Appoint Echo For Mystery Shopper Brief
Consumer Intelligence has enlisted the expertise of Bristol-based specialist outsourcer Echo Managed Services to handle its outbound mystery…
Yonder Pledge Support for Soccer Aid for Unicef
Yonder Digital Group pledge their support to Soccer Aid for UNICEF – Staff from Yonder Digital…
Journeycall signs £1.6 million contract with Sabio
– UK’s largest dedicated transport contact centre invests in Sabio’s Avaya-based cloud customer engagement platform to…
FSCS Outsources Contact Centre Operation to Capita
Capita Customer Management has been selected as a partner by the Financial Services Compensation Scheme (FSCS)…
BT Pledge to Bring Back Contact Centres to UK by 2020
BT have announced that in an effort to improve both its reputation and customer service that…
ResQ Celebrate 12th Birthday with Charity Football Match
Privately owned outsource contact centre celebrates its 12th birthday and organises a charity football match at…
RSVP (Media Response) in LSE Companies to Inspire Britain report
RSVP (Media Response) Ltd identified in London Stock Exchange Group’s ‘1000 Companies to Inspire Britain’ report…
Yonder Digital Provide Contact Centre Services to Charity
Yonder Digital Group to provide customer contact services to Armistice charity ‘There But Not There’ campaign…
Outsource Market Dominated by Financial & Retail
Outsourcing agreements worth £718 million were signed between January and March, according to the Arvato UK…