Imagine the scenario – You’ve got vast experience of the contact centre industry and decide to…
Category: – Outsource
CALLCARE Achieve Record Financial Growth
Leading outsourcing specialists CALLCARE Ltd, part of the Isher Capital portfolio, has reported a record annual…
Consumer Intelligence Appoint Echo For Mystery Shopper Brief
Consumer Intelligence has enlisted the expertise of Bristol-based specialist outsourcer Echo Managed Services to handle its outbound mystery…
Yonder Pledge Support for Soccer Aid for Unicef
Yonder Digital Group pledge their support to Soccer Aid for UNICEF – Staff from Yonder Digital…
Journeycall signs £1.6 million contract with Sabio
– UK’s largest dedicated transport contact centre invests in Sabio’s Avaya-based cloud customer engagement platform to…
FSCS Outsources Contact Centre Operation to Capita
Capita Customer Management has been selected as a partner by the Financial Services Compensation Scheme (FSCS)…
BT Pledge to Bring Back Contact Centres to UK by 2020
BT have announced that in an effort to improve both its reputation and customer service that…
ResQ Celebrate 12th Birthday with Charity Football Match
Privately owned outsource contact centre celebrates its 12th birthday and organises a charity football match at…
RSVP (Media Response) in LSE Companies to Inspire Britain report
RSVP (Media Response) Ltd identified in London Stock Exchange Group’s ‘1000 Companies to Inspire Britain’ report…
Yonder Digital Provide Contact Centre Services to Charity
Yonder Digital Group to provide customer contact services to Armistice charity ‘There But Not There’ campaign…
Outsource Market Dominated by Financial & Retail
Outsourcing agreements worth £718 million were signed between January and March, according to the Arvato UK…
BBC Renews Capita Contact Centre Contract
Broadcaster BBC renews Capita Audience Services contact centre contract – New contract extends long-term BBC partnership…
Echo-U Create 100 Contact Centre Jobs in Newcastle
Newcastle-based customer contact centre Echo-U North is creating up to 100 permanent customer service advisor jobs…
KURA Contact Centre Growth After Contract Wins
Kura poised for further growth following contract wins Glasgow-based contact centre specialist Kura is celebrating a…
Volkswagen Extends Contact Centre Outsource with Capita
Volkswagen Group UK extends its customer service outsource contract with Capita Capita today announces that it…
British Airways Keep Contact Centres In-House
British Airways have confirmed that the airline is to retain its contact centres in Newcastle and…
Echo-u Contact Centre Now Provides 24/7 Customer Support
ECHO-U has launched an innovative ‘out of hours’ customer support service which will see it provide…
Private Sector Outsourcing Market Hits Three Year High
Sharp growth in technology investment saw private sector spending reach £4.93 billion last year, according to…
Echo-U Ambitious Growth Plans With New Appointments
Leading contact centre Echo-U is celebrating after ringing in the New Year with four new appointments…