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Thomas Cook Partner with Webhelp at Falkirk Contact Centre

Thomas Cook, one of the world’s leading holiday companies, today announces the transfer of its Falkirk contact centre to Webhelp Group, a global leader in customer experience. As part of the agreement, the 300 person operation will remain in its current premises.

Webhelp is a specialist customer experience outsourcing company, based in Falkirk, which deploys cutting edge technology and highly trained experts to help brand’s put customer service at the heart of their business. Thomas Cook customers will benefit from support from a provider with a wealth of experience working with some of the UK’s leading travel brands.

The agreement with Webhelp is consistent with Thomas Cook’s strategy to form partnerships which allow the business to streamline its operations while maintaining or improving its core offer to its customers.

Ingo Burmester, Chief of UK Source Market, Thomas Cook commented

“By using the expertise of a provider like Webhelp for our contact centre in Falkirk, we can keep improving our service while focusing our business where we can create the most value for our customers.”

David Turner, Chief Executive Officer Webhelp UK, commented,

“We’re delighted to have been selected to help deliver world class customer experience for Thomas Cook’s holiday customers.

Were and proud that our record of excellence in customer service, technology and IT capability and long term commitment to Falkirk made us the right partner for the brand.”


Additional Information

Thomas Cook Group plc. is one of the world’s leading leisure travel groups, with sales of £9 billion in the year ended 30 September 2017. It is supported by 22,000 employees and has 190 own-brand hotels. It operates from 17 source markets and serves over 20 million customers annually. Thomas Cook Group plc’s shares are listed on the London Stock Exchange (TCG).

Webhelp is a global business process outsourcer (BPO), specializing in customer experience, sales and marketing services across voice, social and digital channels. From more than 110 sites in 33 countries with an approximately 40,000-strong team, our focus is on engineering performance improvements and delivering a real and lasting transformation in our clients’ operating models to generate financial advantage. We partner with some of the world’s most progressive brands.

For additional information on Webhelp visit their Website