Ultracomms introduces its range of PaySure solutions to combat payment card fraud at Call and Contact…
Category: – Events
Puzzel Showcase Cloud Contact Centre Solutions at Expo
Puzzel showcases complete portfolio of cloud solutions at Call & Contact Centre Expo 2018 on 21st…
Visit Aspect at CCC Expo, Excel London 2018
Join Aspect at the VIP Lounge (Stand 2400) at CCC Expo, Excel London 2018 and discover…
Webinar: AI and Chatbots: Your 12-Month Action Plan
Customers expect 24x7x365 service and AI and chatbots deliver just that. Faster, accurate, personalised resolutions. That…
What does GDPR Really Mean for my Contact Centre Operations?
The new European General Data Protection Regulation (GDPR) will come into force across the EU on…
Noetica To Reveal How Predictive Dialling with 0%
Noetica To Reveal How Predictive Dialling with 0% – Dropped Calls is now Possible Call &…
Automated V Human Agents – Finding the Right Fit
Customer Contact Week (CCW) Europe, asked 4 customer contact experts for their advice on chat bots,…
Maximising the value in your Contact Centre Conversations
Join Ember to hear 3 powerful Ember Talks delivered by award-winning customer engagement specialists. Ember’s talks…
Customer Contact Week – Automated vs Human Agents
Customer Contact Week (CCW) Europe asked 4 customer contact experts for their advice on chat…
Supercharge Your Customer Engagement with AI Chatbots
How to Supercharge Your Customer Engagement with AI Chatbots in 2018| Webinar Date: Friday January 12th…
Top 5 Ways To Improve Customer Experience with Speech Analytics
The best way to deliver exceptional customer experiences every time is to really listen to what…
Underwhelmed with Ineffective Legacy Contact Centre Tech?
Is your business leaving customers underwhelmed due to ineffective legacy call centre technology? Join Maintel &…
ECCCSAs Prove Position as Biggest Contact Centre Awards
• Over 1,000 people will be at the ECCCSA Awards Dinner • The ECCCSAs are the…
Webinar: Put a Stop to Fraud with Aspect Verify
Aspect Verify has been helping businesses facilitate secure, frictionless transactions for years, resulting in huge fraud…
Aspect Verify: Use Mobile Insight to Improve Trust
Aspect Verify has been helping businesses facilitate secure, frictionless transactions for years, resulting in huge fraud…
Dangers Standing still with Legacy Contact Centre Systems
Digital transformation and cloud migration are presenting unprecedented opportunities for contact centre performance. Equally, obsolescence in…
CCMA Announce Forthcoming Training Events
The CCMA have announced their forthoming schedule of contact centre training events. Managing a Webchat Team…
Venue Validates ECCCSA Position as Largest Awards
Venue validates ECCCSAs’ position as largest Contact Centre Awards in the sector – Largest venue to…
Britannic Technologies – Convergence Summit 2017
Britannic Technologies – Convergence Summit 2017 Join 300 UK technology and business leaders at Convergence Summit…