Vocalcom Positioned in Gartner’s Magic Quadrant for Contact Centre Infrastructure

Vocalcom Cloud Edition offering demonstrates Vocalcom’s visionary and early-to-market approach for the next generation of cloud…

Interactive Intelligence Launch New Cloud Services

Interactive Intelligence PureCloud offers suite of enterprise application services built on new distributed cloud architecture Interactive…

Interactive Intelligence Reports Cloud Seat Growth of 67 Percent

Interactive Intelligence Group Inc. has reported a 67 percent compound annual growth rate (2010-2013) of its…

SYNETY launch enhanced technology updates on CloudCall® for Salesforce

Initially launched in 2013, the integration of SYNETY’s CloudCall with the world-leading CRM platform, Salesforce, has…

Liveops DeinDeal AG Embeds LiveOps at Heart of Customer Service

LiveOps phone panel added to Salesforce.com for attentive and pro-active customer experience LiveOps have announced that…

LiveOps Encourages Contact Centres to Hang Up Their Phones

LiveOps Encourages Contact Centres to Hang Up Their Phones – CEO Marty Beard’s Vision of Contact…

Interactive Intelligence Reports First-Quarter 2014 Financial Results

Interactive Intelligence Group Inc. a global provider of software and services designed to improve the customer…

Why the Cloud changes the game for small contact centres

Why the Cloud changes the game for small contact centres – Jason Roos, Chief Executive Officer,…

Interactive Intelligence to Acquire OrgSpan

Interactive Intelligence Group Inc. has entered into a letter of intent to acquire OrgSpan Inc., a…

What’s Special About The Cloud For Contact Centres?

Considering the cloud for your contact centre technology is far more than selecting whether you want…

Interactive Intelligence Unveils Global Alliance Programme

Intractive Intelligence Technology partnering program designed to expand company’s ecosystem of solutions and relationships to increase…

On-premise frustrations are fuelling the cloudaccording to Magnet North

• Magnetic North research reveals over one in three contact centres actively considering moving to the…

Interactive Intelligence Launches Customer Experience Makeover Contest

Interactive Intelligence contest open to contact centers worldwide for a no-charge makeover of their technologies, equipment…

Interactive Intelligence is just the fit for Next

Leading clothing and homeware retailer, Next, has refit its three contact centres with Interactive Intelligence solutions,…

Interactive Intelligence Makes Organisational Changes

Interactive Intelligence Group Inc has created three C-level positions to further streamline its operations for improved…

Interactive Intelligence Report – Cloud drives growth in contact centre market

Interactive Intelligence Group Inc has published the latest Frost & Sullivan analysis, “Cloud Momentum Boosts Trends…

7 myths about contact centres in the cloud

Klaas van der Leest, UK Managing Director Cloud computing is here to stay and cloud providers…

Preparing for the Next Wave of the Customer Revolution

By 2016, more than one-third of all inbound customer service calls will come from smartphones, according…

Interactive Intelligence CEO Shares Cloud Vision in Frost & Sullivan Video Interview

Dr. Donald E. Brown says cloud is poised to significantly re-shape the customer experience Global growth…

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