Leading clothing and homeware retailer, Next, has refit its three contact centres with Interactive Intelligence solutions,…
Category: – Cloud
Interactive Intelligence Makes Organisational Changes
Interactive Intelligence Group Inc has created three C-level positions to further streamline its operations for improved…
Interactive Intelligence Report – Cloud drives growth in contact centre market
Interactive Intelligence Group Inc has published the latest Frost & Sullivan analysis, “Cloud Momentum Boosts Trends…
7 myths about contact centres in the cloud
Klaas van der Leest, UK Managing Director Cloud computing is here to stay and cloud providers…
Preparing for the Next Wave of the Customer Revolution
By 2016, more than one-third of all inbound customer service calls will come from smartphones, according…
Interactive Intelligence CEO Shares Cloud Vision in Frost & Sullivan Video Interview
Dr. Donald E. Brown says cloud is poised to significantly re-shape the customer experience Global growth…
Netcall achieves accreditation for its advanced cloud-based payments solution
Netcall have announced that they have achieved accreditation as a PCI DSS Level 1 accredited Service…
Aspect Software introduces Zipwire
• Pure cloud contact centre brings setup simplicity, enterprise-class support and operational security to small and…
Intelecom Announces Extension of its Contact Centre in the Cloud
Customers to Benefit from Integrated Contact Centre Solution Based on Intelecom Connect and Verint Impact 360…
Frost & Sullivan Applauds Interactive Intelligence
Frost & Sullivan Applauds Interactive Intelligence’s R&D and Marketing-Driven Rapid Growth in the Cloud-Based Contact Center…
Interactive Intelligence Receives Miercom Performance Verified Certification
In hands-on lab test, Interactive Intelligence contact centre and unified communications software demonstrates ability to support…
Customer Interaction Center Achieves Oracle Validated Integration
Customer Interaction Center Achieves Oracle Validated Integration – Integration designed to help enterprises and contact centres…
Interactive Intelligence to Launch Content Management Solution
New content management software designed to help contact centres and enterprises reduce costs, increase employee productivity,…
Hosted & Cloud – Are they synonyms?
The future is in the cloud, or is it hosted? Are they different concepts or can…
Cloud Contact Centres Become a Reality for 2013
The ‘2013 Cloud Contact Centre Survey’ reveals an increasing number of UK contact centres have started…
Interactive Intelligence Secure IKEA contract
Home furnishing company, IKEA has updated its contact centre operations to Interactive Intelligence’s Customer Interaction Center™…
Interactive Intelligence Launches New Cloud Solution for Small Contact Centres
CaaS Small Centre? designed to give small contact centres a simple, cost-effective way to access the…