Intelecom UK Ltd have announced that it has achieved ISO27001: 2013 the latest update of the…
Category: – Cloud
inContact launch New Cloud Solution
inContact announces the launch of the inContact Discover WFO Suite, an easy-to-use, fully-featured cloud WFO solution…
Tripudio Cloud Based IP Telephony Whitepaper Now Available
Tripudio Cloud Based IP Telephony Whitepaper Every business, start-up or enterprise, is challenged with increasingly changing…
Aspect Software Fills the Skies With Cloud-Based Deployment Solution
Aspect Software Fills the Skies With Cloud-Based Deployment Solution Aspect Software announced Aspect Hosted, a superior…
Interactive Intelligence driving customer service
One of the UK’s leading alternative finance providers, the Car Finance Company, has selected Interactive Intelligence’s…
Verint Expands Adtech Global Partnership
Adtech Global Now Offers Verint Contact Centre Services and Cloud-Based Workforce Optimisation Solution to EMEA Customers…
4 Key Ways To Improve Customer Service
What is efficient for the contact centre is efficient for the customer. The paradigm shift is…
Cloud Contact Centre Solutions Survey
Providers of cloud contact centre technology are keen to promote their advantages. Our new survey looks…
Noble Systems Sees Rapid Growth
Noble Systems, a global leader in unified contact centre technology solutions, a global leader in unified…
3 Reasons to Embrace the Hybrid Cloud Contact Centre
Leveraging the cloud for application and data services has become almost commonplace for most companies and…
Managed Care Provider Transitions inContact Cloud
inContact have announced that a new healthcare customer is moving contact centre operations to the cloud…
BidPal Wins Interactive Intelligence Makeover Contest
Contact Centre Style Provider of charitable fundraising technology for nonprofits to receive a no-charge makeover of…
Contact Centre as a Service (CCaaS)
Klaas van der Leest, Managing Director, Intelecom UK Ltd, explains how CCaaS can support the ups…
Interactive Intelligence Leaders Quadrant of Magic Quadrant
Report defines leaders as high-viability vendors with broad portfolios, significant market share, broad geographic coverage, a…
Vocalcom Positioned in Gartner’s Magic Quadrant for Contact Centre Infrastructure
Vocalcom Cloud Edition offering demonstrates Vocalcom’s visionary and early-to-market approach for the next generation of cloud…
Interactive Intelligence Launch New Cloud Services
Interactive Intelligence PureCloud offers suite of enterprise application services built on new distributed cloud architecture Interactive…
Interactive Intelligence Reports Cloud Seat Growth of 67 Percent
Interactive Intelligence Group Inc. has reported a 67 percent compound annual growth rate (2010-2013) of its…