Interactive Intelligence Receives Miercom Performance Verified Certification

In hands-on lab test, Interactive Intelligence contact centre and unified communications software demonstrates ability to support…

Customer Interaction Center Achieves Oracle Validated Integration

Customer Interaction Center Achieves Oracle Validated Integration – Integration designed to help enterprises and contact centres…

Interactive Intelligence to Launch Content Management Solution

New content management software designed to help contact centres and enterprises reduce costs, increase employee productivity,…

Hosted & Cloud – Are they synonyms?

The future is in the cloud, or is it hosted? Are they different concepts or can…

Cloud Contact Centres Become a Reality for 2013

The ‘2013 Cloud Contact Centre Survey’ reveals an increasing number of UK contact centres have started…

Interactive Intelligence Secure IKEA contract

Home furnishing company, IKEA has updated its contact centre operations to Interactive Intelligence’s Customer Interaction Center™…

Interactive Intelligence Launches New Cloud Solution for Small Contact Centres

CaaS Small Centre? designed to give small contact centres a simple, cost-effective way to access the…

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