What size is your contact centre? Dave Paulding, a regional director at Interactive Intelligence looks at…
Category: – Articles
Customer Service Vitally Important when renewing Mobile Phone Contracts
Customer Service Vitally Important when renewing Mobile Phone Contracts – Customer service is becoming increasingly important…
Contact Centre Modernisation Trends That Matter
Contact Centre Modernisation Trends That Matter Stefan Captijn of Genesys looks at how to modernise your…
Customer Complaints and dealing with the rising numbers
Customer Complaints and dealing with the rising numbers – Pauline Ashenden of Contact Centre solutions provider…
Contact Centre Cloud and Hosted Contact Centre what’s the difference?
Contact Centre Cloud and Hosted Contact Centre what’s the Difference? In this article Sonia Rabone of…
Goldfish, the customer experience and the indeterminate growing conundrum
Goldfish, the customer experience and the indeterminate growing conundrum by Joe Gagnon, SVP & General Manager,…
The Secret to Productive Collaboration
Jabra Blog: The Secret to Productive Collaboration By Holger Reisinger Forget the business books and management…
5 Typical Problems in the Contact Centre
The Contact Centre is normally at the heart of customer service in many organisations. They can…
Voice of the Customers – (VOC)
Voice of the Customers “Customer is King” is not an idle mantra. Business can grow only…
Customer Service Trends in 2015
Customer Service Trends in 2015 – Infinit Contact has predicted customer service trends in the contact…
Noise cancellation headsets: What exactly is it?
Noise cancellation headsets: What exactly is it? Jabra helps you to make an informed decision when…
The 10 steps to digital customer experience
The 10 steps to digital customer experience success in banking Twenty years ago, the majority of…
Customer Journeys – Understanding & Improving
Customer Journeys – Understanding & Improving – Paul Brassington of Sabio explains why being aware of a…
Contact Centre Wallboards – Do yours connect with Millennials and Boomers?
Contact Centre Wallboards – Do yours connect with Millennials and Boomers? Stephen Pace, CEO of SJS Solutions,…
5 ways to improve contact centre culture
5 ways to improve contact centre culture – article by Alex Castle of Magnetic North Contact…
Is your contact centre keeping customers happy?
Is your contact centre keeping customers happy? Simon Tooley – CRM Specialist, Orange Business Services –…
8 key factors driving webchat success
8 key factors driving webchat success – Consultants at customer service technology specialist Sabio have identified…
BYOD 5 things you didn’t know
Proven Legal Technologies – the corporate forensic investigation and e-disclosure firm, today unveils the top five…
Customer satisfaction – Contact Centre Industry Responds
Customer satisfaction – As satisfaction with Customer Service across the UK continues to fall, industry experts…