Aspect Software warns of vulnerabilities in some two-factor authentication methods, required by imminent EBA regulations Customer…
Category: – Articles
Webhelp UK – Digital Culture and the Way Foward
In this article, Helen Murray, Chief Customer Solutions Officer at Webhelp UK, gives her top tips…
Jabra. Play NOT Work Will Help Your Company Succeed
Play Not Work Will Help Your Company Succeed Says Jabra. It is going to be all…
Jabra Noise-Cancelling Headsets how do they work?
You know that sound you hear when you walk onto a busy trade show floor? That…
Expolink Guide to Changes to non-geographic telephone numbers
Expolink Kirsty Matthewson loooks at the changes to both freephone and non-geographic telephone numbers being introduced…
Webhelp UK asks Does Workplace design impact employee motivation?
Does workplace design positively impact on employee motivation and performance asks Andy Doig, Chief Operating Officer…
Are Mobile Payments more disruptive than providers imagine?
Sabio Matt Dyer looks at mobile payments initiatives such as Pingit and discusses how they could…
Cognia – How can you cope with new PCI DSS 30 requirements?
Curtis Nash, CEO of Cognia, a provider of cloud-based PCI compliance payment processing solutions, looks at…
NMS Adaptive reacts to ICO’s powers on nuisance calls
NMS Adaptive comments on the Information Commissioner Office’s new powers to fine contact centres or companies…
Best Practice for IVR in the Contact Centre
If done correctly, technology can greatly benefit contact centre service providers, their clients and their customers.…
Survey Confirms Contact Centre Professionals want better performance
Contact centre professionals believe better performance measurement is required, Capita survey finds 100 per cent of…
Jabra Suggests that you make your Office Open for Success
The open office has been with us practically since the dawn of organised work. The open…
VoiceSage Contact Centres and SMS Conversations: The Next Big Thing?
VoiceSage ‘s Paul Sweeney discusses Contact Centres and SMS Conversations and suggest that this is the…
Sabio: How to get Proactive Contact Right
Sabio ‘s Matt Dyer, Head of Multi-Channel Solutions, discusses that before pursuing a proactive contact strategy,…
Jabra: IT is Growing Into Your Brain
Jabra – Holger Reisinger. If you think you are spending too much time online, you have…
Enghouse Interactive – Getting on the Front Foot with Proactive Customer Service
Enghouse Interactive – Spring is just around the corner and for many people that’s a chance…
Jabra: Confetti Days Kill Productivity
Today, I had a confetti day: this means that I had to spend the night in…
Webhelp UK The challenge ahead for energy brands
Webhelp UK – The dominance of the Big Six has been challenged, but if the young…
Sabio 12 steps to Video Chat success
12 steps to Video Chat success article by Matt Dyer, Practice Leader for AVAYA Contact Centre…