Consumers clueless over what happens to financial data in a Contact Centre

Matt Newing, Managing Director of Elite Telecom, explains why consumers are clueless when they give financial…

What do contact centres, Jamie Oliver and McDonalds have in common?

Danny Singer – Founder & CEO OF Contact Centre Software provider Noetica explains what the contact…

Aspect Software: The multiple personalities in the contact centre

The multiple personalities of customer care: Aspect Software study reveals five wide-ranging company personas in customer…

PCI DSS Compliance: Whose responsibility is it anyway?

PCI DSS Compliance: Whose responsibility is it anyway? By Rob Crutchington – Director at Encoded The…

Contact Centre: Ways to sell even more!

contact centre: ways to sell even more! In this article Ethan Sudgen of NMS Adaptive highlights…

Contact Centre Reputations Need to be Repaired, says Aspect

Contact centre reputations need to be repaired, says Aspect Cold callers continue to damage genuine customer…

Blog: Contact Centres Welcome Ultracomms!

At contact-centres.com we aim to provide the most up to date news and information to the…

Contact Centre Call Charge Changes need not be a headache

Call Charge changes do not need to be a headache for the Contact Centre – Industry…

Customer Service Excellence What’s holding you back?

Customer Service Excellence – what’s really holding you back? – article by Amanda Green, Principal consultant…

Blog: You don’t know how centres are until you have to use them

Whilst every contact centre would claim that they are world beating and have the best technology…

“Can we fix it?” When it comes to customer service YES

Which? Survey on best and worst brands for customer service makes clear argument for better self-service…

3 Strategies To Prevent (or Mend) Customer Service Mishaps

3 Strategies To Prevent (or Mend) Customer Service Mishaps – Jonathan Sharp of Britannic Technologies reveals…

Have You Realised Your Potential Yet?

Have you realised your potential yet? Holger Reisinger of Jabra discusses that although you maybe a…

How to Ensure Your Contact Centre is PCI DSS Compliant

It’s not often we’re bowled over by stats at Expolink Towers, but these are pretty earth…

Contact Centre Real Time Reporting and how to get the most out of it

Contact Centre Real Time Reporting: Alex Cooksey of Syntec suggest ten simple ways in which real…

Security fears putting people off contactless payments, new survey shows

Security fears putting people off contactless payments, new survey shows Nearly half of smartphone users do…

Low Employee Engagement: Is the Government missing a real productivity issue?

Low Employee Engagement: New research shows just over a third (36%) of British staff are highly…

LiveOps Agents – Guide Your Agents to the Finish Line

LiveOps Agents -Guide Your Agents to the Finish Line—and Beyond Some people say that customers are…

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