Intelecom extends Web Chat functionality in the latest release of its cloud-based contact centre solution Intelecom…
Category: Puzzel
Why Contact Centres are naturally suited to Bimodal IT
Why contact centres are naturally suited to bimodal IT – Thomas Rødseth, VP of Product and…
A four step plan for contact centres to learn from the Military
Contact centres can learn from the Military when it comes to delivering excellent customer service using…
Webinar: 5 Contact Centre Best Practices You can implement today
Webinar: Figleaves and Intelecom present 5 contact centre management best practices that you can implement today…
Sweden creates countrywide contact centre using cloud
Sweden creates a countrywide contact centre using cloud based technology from Intelecom Sweden is the first…
From Call Centre to Customer Experience Centre
Five Key Initiatives to help you transition from a Call Centre to a customer experience centre…
Intelecom Announce Speaker Line-Up at Contact Centre Event
Intelecom announces speaker line-up at its contact centre industry event Get Connected 2016 – 27th April…
What contact centres can learn from the Army
What contact centres can learn from the Army Colin Hay, an ex-military man and VP Sales,…
Get Connected 2016 – Intelecom Conference – 27th April 2016
Get Connected 2016 – Intelecom Conference – London – 27th April 2016 Achieving and delivering extraordinary…
Virtual Agents – Friend or Foe? asks Intelecom
Virtual Agents – Friend or Foe? As more customers choose to self-serve and virtual agents make…
Generation Game and Overcoming Millennials Loyalty Challenge
Playing the Generation Game and overcoming Millennials loyalty challenge – Børge Astrup, Managing Director of Intelecom…
Intelecom Sponsors ContactBabel Research into Interaction Routing
Intelecom sponsors ContactBabel latest reseach into Interaction Routing Results highlight changes in enquiry routing as businesses…
Intelecom Survey Reveals State of the Contact Centre
Intelecom latest survey reveals the real state of contact centres; Results highlight future growth with exponential…
DTMF and the Cloud in Contact Centres
The Art of the Possible: DTMF and the Cloud in Contact Centres – Mashud Ahmed, Integration…
Cloud Based Contact Centre Infrastructure Market Report
Cloud Based Contact Centre Infrastructure Market Report 2015-2016 Research and Markets have announced the addition of…
Intelecom Positioned in Magic Quadrant for Contact Centres
Intelecom has appeared in this Gartner Magic Quadrant in recognition of our pioneering work and years…
Speech Analytics – 5 Steps to Success
Speech Analytics – 5 steps to Success – Borge Astrup, Managing Director, customer contact division at…
Future of Customer Service and Cloud-Based Contact Centres
Future of Customer Service and Cloud-Based Contact Centres – Intelecom takes a look at Forrester’s highlighted…
Intelecom Selected by fm24 for Facilities Management Help Desk
Intelecom, a provider of cloud-based contact centre solutions and its partner Strategic Communications Services (SCS) have…