Sensée, the work-from-home specialist, is creating 500 new permanent and temporary contact centre positions to meet…
Category: – Company Info
Top 9 Ways to Reduce Costs In Your Contact Centre
Business Systems & Calabrio Present: Top 9 Ways to Reduce Costs In Your Contact Centre Tuesday…
Connected Enterprise – Ways to turn Theory into Practice
A Connected Enterprise – 3 ways to turn theory into practice In his final blog in…
Jabra PanaCast 50 Video Bar: Insight Driven Collaboration
Now Available: PanaCast 50 video bar for insight driven collaboration in the hybrid world Jabra have…
Royal London Contact Centre Transformed with WFM
How Royal London’s Contact Centre was Transformed with the implementation of WFM by Business Systems using…
Jabra Headsets Now Certified To Work With Content Guru storm®
Content Guru Announces That Jabra Headsets Are Now Certified To Work With storm® Pioneer in cloud…
Omnichannel CX in the Travel Industry During Pandemic
In our recent webinar ‘The Changing Face of the Contact Centre – 1 Year On’ our…
Raise your profile! How to turn contact centre sceptics into fans
Raise your profile! How to turn contact centre sceptics into fans – Fed up of negative…
Palatine Invests in Leading Tech Firm FourNet
Leading mid-market investor Palatine Private Equity has acquired a majority stake in leading tech firm FourNet,…
What’s stopping you from becoming a Connected Enterprise?
What’s stopping you from becoming a Connected Enterprise? Ross Daniels at Calabrio outlines the obstacles and…
The Contact Centre Agent is a Brand Ambassador – Fact
The voice of a company – The contact centre agent as a brand ambassador and indispensable…
Cirrus Partners with Amillan to Provide Cloud Contact Centre
Cirrus Partners with Amillan to provide true cloud contact centre capability – Cirrus has announced a…
How IPI Assisted Co-op Business Services to the Cloud
How IPI assisted Co-op Business Services (CBS) contact centre move to the cloud and away from…
Contact Centres Highlight ‘Security Breaches’ Biggest Video Call Challenges
Gate-crashers at the party’ – A third of contact centre professionals highlight ‘security breaches’ among their…
How Has the Pandemic Affected UK Customer Experience?
The 2021 UK Customer Experience Decision-Makers’ Guide is based on hundreds of surveys with UK businesses,…
Five9 and Mitel Announce Strategic Multi-Year Partnership
Five9 and Mitel Announce Strategic Multi-Year Partnership – Bringing a World-Class and Award-Winning CCaaS-UCaaS Offering to…
Tenant Hub Platform Will Ensure No Resident Gets Left Behind
New Tenant Hub platform from Netcall will ensure no resident gets left behind The release of…
Contact Centre Model: Cost Centre to Revenue Driver
Switching up the contact centre business model from cost centre to revenue driver Steve Nattress, Product…
FourNet Ranked Amongst Top 40 UK Tech & Telecoms Co’s
FourNet ranked one of the top 40 UK tech and telecoms companies – Tech firm also…