The UK Contact Centre Vertical Markets” series of reports gives hard data on what’s happening in…
Category: – Company Info
Calabrio Unlocks Voice of the Customer with CXI Solution
Calabrio Unlocks Voice of the Customer Business Intelligence that fuels the Modern Enterprise with Newly Launched…
FourNet given ‘outstanding’ star-rated status by staff
FourNet given ‘outstanding’ star-rated status by staff – Tech firm becomes one of the best companies to work for in Britain FourNet has become one…
Gin & Rum Tasting with Calabrio & The Little Gin Co.
Claim your spot! Gin & Rum Tasting via Calabrio and The Little Gin Company April 29th…
Preparing for life after COVID-19 – Starting with your employees
Preparing for life after COVID-19 – Starting with your contact centre employees The global pandemic has…
Homeworking is Here To Stay Say Top UK Contact Centres
Homeworking is here to stay say top UK contact centres – New survey paints positive picture…
UK National Contact Centre Awards 2021 Nominations Close
Industry recognises colleague achievements as UK National Contact Centre Awards 2021 nominations close with significant growth…
Be Part of the Big Calabrio Customer Experience Quiz
Customer Experience (CX) makes the world go round. But how much do you really know about…
Housing Provider Long-Term Partnership with FourNet
Housing provider builds long-term partnership with FourNet Lincolnshire Housing Partnership chooses FourNet to accelerate digital transformation…
Contact Centre Report: Cloud is Here. What’s Next?
Nearly Three-Quarters of Contact Centres That Moved to The Cloud Did So During the Pandemic. Here’s…
Thoma Bravo Announces Strategic Acquisition of Calabrio
Thoma Bravo Announces Strategic Acquisition of Calabrio to Accelerate Company’s Cloud-first Customer Experience Growth Acquisition from…
Making the Move to Cloud in Contact Centres
Making the move to cloud in contact centres: 3 key questions to ask – As organisations…
Sabio congratulates Allianz Direct on its win at ECCCSA
Sabio congratulates Allianz Direct on its win at European Contact Centre and Customer Service Awards Allianz…
Content Guru Appoints New Country Manager in Germany
Content Guru, the leading Customer Engagement and Experience solution provider, has appointed a new Country Manager…
IPI teams with Mentoring Lab to help young people Get into Tech
IPI teams up with The Mentoring Lab to help young people break into the tech sector…
Business Systems Boosts CX Capabilities with Acquisition of Acrinax
Business Systems is boosting its Customer Experience capabilities with the off-market acquisition of CCaaS specialist acrinax,…
Sabio Group acquires voicebot specialist Fonetic
Sabio Group acquires voicebot specialist Fonetic – The Addition of Madrid-based Fonetic extends Sabio’s AI and…
The Inner Circle Guide to AI, Chatbots & Machine Learning
“The Inner Circle Guide to AI, Chatbots & Machine Learning (2nd edition)”, written for businesses that…
Sabio Group acquires makepositive, expanding focus on CRM
Sabio Group acquires makepositive, expanding focus on Customer Relationship Management – Acquisition of makepositive, a Salesforce…