Ventrica appoint Will Marsden as Commercial Director at Southend contact centre Ventrica, the fast-growth multilingual customer…
Category: – Company Info
Content Guru Becomes Google Cloud Contact Centre AI Partner
Content Guru Becomes Official Google Cloud Contact Center AI Partner Leading cloud communication technology provider, Content…
Contact Centres Face Workforce Gaps as CX Becomes Complex
Five9 Study Finds Contact Centres Face Workforce and Technology Gaps as Customer Service Becomes More Complex…
Refashioning Working Practices the Financial Services Sector
Refashioning working practices the Financial Services Sector – Steven Perrins talks about how Financial Services will…
Customer Data: Best Weapon in Customer Satisfaction Battle
Customer data: businesses’ best weapon in the never-ending customer satisfaction battle in the contact centre Customer…
Post-Pandemic – How will Contact Centre Culture Change?
Post-pandemic perspectives – how will contact centre culture change?Martin Taylor is Deputy CEO at Content Guru…
Contexta360 How to Fix Broken Processes in the Contact Centre
How to Fix Broken Processes in the Contact Centre – We have had customer contact centres…
AI-driven Knowledge Management in the Contact Centre
AI-driven knowledge management in the contact centre Steve Nattress, product director, Enghouse Interactive Getting knowledge management…
Humans vs Robots: Who is the Winner in the Contact Centre?
Humans vs robots. Who is the Winner in the Contact Centre? Contexta360 looks at the cases…
Streamlining The CX Through The Contact Centre
Streamlining The Customer Experience Through The Contact Centre – How IPI achieved this for Northern Ireland…
Zoom to Acquire Five9 Cloud Contact Centre Suite
Zoom to Acquire Five9 – The combination of Zoom’s robust communications platform with Five9’s intelligent cloud…
IPI Supercharge Your Avaya Contact Centre Investment
Supercharge your Avaya contact centre investment with IPI – Selecting a contact centre platform is a…
The Inner Circle Guide to Omnichannel for Contact Centres
“The Inner Circle Guide to Omnichannel” for contact centres based on surveys with over 200 UK…
ECCCSA Awards 2021 Nominations – Now Closed
The 2021 European Contact Centre & Customer Service Awards close for nominations at midnight this Friday,…
Strong Authentication: Things every Merchant needs to know
Strong Customer Authentication: Three things every merchant needs to know – With online fraud on the…
Jabra Sustainability Journey with 100% Sustainable Packaging
Jabra marks sustainability journey with 100% sustainable packaging for its latest products » Continuous progress made on sustainability commitments and initiatives » Further step towards…
FourNet Helps Improve Efficiency at New HMCTS Contact Centre
FourNet technology helps improve efficiency at new HM Courts and Tribunals Service Centres Latest HMCTS Service…
Northern Powergrid set to Transform Contact Centre
Northern Powergrid to transform contact centre and enhance customer support in partnership with Tata Consultancy Services…