Putting the ‘Omni’ Back in the Omnichannel – So what is Omnichannel & why does it…
Category: – Company Info
IPI Receives ‘Best Companies to Work For’ Accreditation for Second Year
IPI Receives ‘Best Companies to Work For’ Accreditation for Second Consecutive Year Company awarded three-star rating…
Medallia to Acquire Mindful, Global Leader in Contact Centre Callback Tech
Medallia to Acquire Mindful, the Global Leader in Contact Centre Callback Technology Medallia, Inc., the global…
Achieving a High-Performance Contact Centre Culture
A Leader’s Guide to Achieving a High-Performance Contact Centre Culture Contact centre leaders must prioritize culture…
3 Reasons your Contact Centre Agent’s Well-Being is Broken
3 Reasons your Contact Centre Agent’s Well-Being is Broken – Contact centre customer engagements tend to…
Best Practices for Building a Customer Experience Team
Best Practices for Building a Customer Experience Team –Discover real-world advice for building a customer experience…
The Future of Communication in the Contact Centre
The Future of Communication in the Contact Centre How to improve the customer and employee experience…
IPI and ZSAH Team up to Deliver CX Innovation
IPI and ZSAH Team up to Deliver CX Innovation – Geospatial and analytical tools add data-driven…
Introducing the New Jabra Engage 55
Introducing the new Jabra Engage 55 Jabra Engage 55 is engineered for people who spend most…
Onto Partner Business Systems to Transform their CX
Electric car subscription service Onto partners with Business Systems to transform the customer experience The partnership…
Thrive Homes Thrive with Britannic Contact Centre Solution
Britannic Technologies, specialists in business communications and managed services, have announced that they will supply Thrive…
Achieving work-life balance in the hybrid contact centre
Achieving work-life balance in the hybrid contact centre Hybrid working has become the norm for contact…
Can Employers Address The Cost Of Living Crisis?
Can Employers Address The Cost Of Living Crisis By Asking Employees To Stay At Home? The…
Speaking Customer’s Language: Everyone Speaks English?
Speaking the customer’s language surely everyone speaks English – well don’t they? Despite Brexit and the…
Contact Centres Need Flexibility To Handle All Unforeseen Circumstances
Contact Centres Need Flexibility To Handle All Unforeseen Circumstances – Even A National Rail Strike Throughout…
OMNINGAGE Minimises Time & Maximises Cloud ROI
How OMNINGAGE will minimise your time to value and maximize your cloud ROI Beginnings As my…
When AI goes Awry; 5 Contact Centre Transformation Mistakes to Avoid
When AI goes awry; five contact centre transformation mistakes to avoid Jonathan Rosenberg, CTO and Head…
Is The Misalignment of CX priorities Driving You Round The Bend?
Is the misalignment of CX priorities driving you round the bend? Join IPI for world-class driving…
UK National Contact Centre Awards Winners Announced
UK National Contact Centre Awards winners announced to biggest audience ever On Monday night the winners…