Darlington Borough Council secures contact centre payments with PCI Pal PCI Pal Agent Assist delivers PCI…
Category: – Company Info
Practical Improvements to Customer Support Outcomes
Consumer Duty: making practical improvements to customer support outcomes within the contact centre – Adrian Harvey,…
4 Steps to Increase the ROI of Your Call Recording Software
4 Steps to Increase the ROI of Your Call Recording Software in your contact centre –…
Moving your Contact Centre to the Cloud? What’s on offer?
Moving your contact centre to the cloud? What’s on offer and what to consider… Derek Forrest…
97% of Phone Interactions Fail Proposed Regulations
Pressure increasing on utilities, broadband and phone providers as research shows 97% of phone interactions fail…
Jabra Announces the Next-Gen Professional Speakerphones
Jabra announces the next-gen professional speakerphones with the Speak2 Range that make hybrid life sound better…
Does Your Contact Centre Tech Measure Up?
Does Your Contact Centre Tech Measure Up? – Industry report shows why workforce engagement management matters…
3 Ways to Make Contact Centre Agents More Impactful
Global Research Reveals 3 Ways to Make UK Contact Centre Agents More Impactful Hybrid working and…
The Exchange Returns – 19 Award-Winning Stories!
The Exchange returns with 19 award-winning stories to tell! The full agenda of this years’ European…
Content Guru Extends Conversational AI Capabilities To Digital Channels
Content Guru Extends Conversational AI Capabilities To Digital Channels Content Guru, Europe’s leading cloud contact centre…
Outbound Calling – What you really need to know
Outbound calling from your contact centre – things you really need to know before, during and…
How Local Government is Weathering the Storm
The future lies in low code: How local government is weathering the storm Mark Gannon, Director…
GoSee selects PCI Pal to Enhance Contact Centre Payment
GoSee selects PCI Pal to enhance contact centre payment experience GoSee, which provides car, campervan and…
5 ways to Aid compliance with The Consumer Duty
The dawning of a new regulation: 5 ways to aid compliance with The Consumer Duty The…
What Elephants and Customer Experiences Have in Common
What Elephants and Customer Experiences Have in Common Customers are like elephants; they have amazing memories.…
New Director of Marketing & Partnerships Joins CCMA
New Director of Marketing and Partnerships Joins Growing CCMA Today the CCMA (Call Centre Management Association)…
Generative AI: A False Dawn Or New Hope in CX?
Generative AI: A False Dawn in Customer Service in the contact centre, Or The New Hope…
Company Profile: Calabrio
Calabrio, the workforce performance company, provides the digital foundation of today’s customer-centric contact centres, enriching and…
Cloud Delivering a Contact Centre Omnichannel CX
The importance of the cloud in delivering a contact centre omnichannel CX Craig Farley, Head of…