Three highlights from the 2023 Decision Makers’ Guide Now in its 20th year ContactBabel’s 2023 UK…
Category: – Company Info
Sabio Secures Contact Centre Contract with Journeycall
Sabio Group secures multi-year contact centre contract with Journeycall, part of ESP Group » Sabio will…
Contact Centre Academy Tackle the Contact Centre Talent Shortage
Reed Talent Solutions partners with the UK National Contact Centre Academy to tackle the contact centre…
FourNet Awarded Top Tier Gamma Platinum Partner Status
FourNet awarded top tier Gamma Platinum Partner status – Fast-growing tech firm proudly attains highest partner…
Puzzel takes Connected Customer Experience to Next Level
Puzzel takes the connected Customer Experience to the next level with the launch of Sales Intelligence,…
makepositive named ‘Leader’ Salesforce Ecosystem Partners Study
makepositive named ‘Leader’ in the ISG Provider Lens™ Salesforce Ecosystem Partners Study » ISG is a…
Smart Ways Contact Centres Can Achieve More and Regret Less
Smart Ways Contact Centres Can Achieve More and Regret Less As consumers tighten their belts and…
FourNet Grows with Acquisition of Cisco Specialists Nowcomm
FourNet grows with acquisition of Cisco specialists Nowcomm – Purchase of Cisco Gold Partner enhances FourNet’s…
Outbound with Omningage – What you need to know
Outbound with Omningage – What you need to know on how to improve your contact centre…
Navigating Change: 5 Key Contact Centre Trends
Navigating Change: 5 Key Contact Centre Trends – Free Report Download from Enghouse Interactive The latest…
Calabrio ONE is Now Listed on Genesys AppFoundry
Calabrio ONE is Now Listed on Genesys AppFoundry- True-cloud, workforce-performance leader combines WEM suite with Genesys…
Navigating a Turbulent Economy with Customer Engagement
Navigating a turbulent economy with customer engagement and automation platforms Citizens and organisations are struggling amid…
Calabrio OpenAI Accelerate Contact Centre Efficiency
Calabrio’s OpenAI Integrations Accelerate Contact Centre Efficiency and Agent Productivity Tenured AI and ML research and…
Using Data to Drive your Wellbeing strategy – Sabio Group
Using data to drive your wellbeing strategy – Phoebe Asquith – Research Psychologist & Senior Business…
Content Guru ‘Strong Performer’ in Contact Center as a Service
Content Guru Named a ‘Strong Performer’ in Analyst Firm’s Contact Center as a Service (CCaaS) Evaluation…
Microsoft Copilot: Latest disruptive AI Capability for Customer Service?
Microsoft Copilot: Is this the latest disruptive AI capability for Customer Service? Stuart Dorman, Chief Innovation…
Zoom Contact Centre Powers Up with Calabrio’s True-Cloud
Zoom Contact Centre Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution Cloud Contact Centre Leaders…
Jabra Expands Evolve2 Range With Most Comfortable Headsets
Jabra expands the Evolve2 range with the most portable and comfortable headsets built for ultra-flexible hybrid…
AI & Automation Delivering Enhanced Contact Centre Performance
How AI & Automation are already delivering enhanced Contact Centre Advisor Performance Phil Jordan, AI &…