The baby boomers are retiring and the Millennial Generation is about to take over. Here are…
Category: – Company Info
Contactbabel UK Contact Centre Decision-Makers Guide
Contactbabel UK Contact Centre Decision-Makers Guide ContactBabel are inviting organisations with more than 10 UK agent…
Research Shows Link Between Customer Service and Revenue Still Overlooked By UK
Contact Centre Association Research for KANA Suggests Only 40 Percent of Senior Managers Focused on Improving…
The Booming Contact Centre Industry
On a regular basis I tend to meet up with Ann-Marie Stagg of the CCMA to…
Hillarys made-to-measure quality approach extends to customer service
Established in 1971 Hillarys is the UK’s number one supplier of made-to-measure blinds, shutters and curtains.…
ContactBabel – The Inner Circle Guide to Interaction Analytics
ContactBabel, one of the leading analyst companies for the contact centre industry, is currently researching the…
Contact Centre as a Service (CCaaS) and Workforce Optimisation (WFO)
Klaas van der Leest, UK Managing Director, Intelecom UK Ltd says it’s time to connect the…
How to boost revenue through improved customer engagement
How to boost revenue through improved customer engagement explains Richard Farrell, CTO, Netcall “Your call is…
Why You Need a Multichannel Contact Centre Integration Strategy
Customers expect to be able to reach out to a contact centre using the channel of…
Lloyds Banking Group Close Warrington Contact Centre
Lloyds Banking Group have confirmed that their Warrington Contact Centre, handling their telephone banking service, will…
Exchange Communications Partners with Sinclair Voicenet
Exchange Communications, one of Avaya’s leading Platinum Enterprise Partners, is teaming up with Sinclair Voicenet. This…
CCMA UK National Contact Centre Awards 2014
CCMA The UK National Contact Centre Awards are the longest established Contact Centre Awards in the…
Echo Managed Services Staff Shortlisted for CCMA Awards
Two Echo Managed Services employees have been selected as finalists in this year’s UK National Contact…
Jabra Announces New Cashback Promotion
The Jabra Cashback promotion has been updated for quarter two to provide authorised partners with a…
Remote Working – Good Bad or Ugly?
Much has been written about the benefits of remote working – some contact centres embrace the…
Enghouse Interactive Invests in Partners that Buy-in to its Strategic Vision
Enghouse Interactive has announced the launch of its new EMEA Partner Programme. The programme comprises a…