Vivocha and Transversal announce strategic partnership: together to deliver an enhanced customer experience Vivocha, the award-winning…
Category: – Company Info
Eptica accelerates growth in Q2
Eptica accelerates growth in Q2 with largest ever quarterly revenues; Software company positioned as sole European…
Financial Update from Netcall PLC
Netcall plc, a leading customer engagement software provider, is pleased to give an update on trading…
147 Media Ltd wins Digital Company of the Year Award
147 Media Ltd, the parent company of www.contact-centres.com, have won the Government’s coverted ‘Digital Company of…
Event: Sabio Powering Digital Customer Engagement
Thursday 28th August Join us at Sabio’s Powering Digital Customer Engagement event, to find out more…
Noble Systems Receives 2014 Product of the Year Award
Noble Systems Corporation, a global leader in unified contact center technology solutions, has received a “2014…
Hexagon Housing unlock potential of call recording
With over 120 staff operating in South East London, Hexagon Housing have been providing quality social…
Magentrix expands with Enghouse Interactive Partner Portal
Magentrix have announced that as part of its expansion into Europe its popular cloud solution, Magentrix…
Dimension Data: Targets 1 Million Lync Voice Seats by 2017
Dimension Data, the USD 6 billion global ICT services and solutions provider, today announced an initiative…
Research on Headsets in the Contact Centre
BenchmarkPortal is conducting a One Minute Survey on the importance of headsets in the contact center.…
Jabra Announces Extention of Cashback Promotion
The Jabra Cashback promotion has been extended for quarter three to provide partners with a sales…
Netcall – Raising Contact Centre Efficiency
Generally speaking, efficiency refers to the ability to accomplish a task with the minimum expenditure of…
BidPal Wins Interactive Intelligence Makeover Contest
Contact Centre Style Provider of charitable fundraising technology for nonprofits to receive a no-charge makeover of…
Cairn Housing Association chooses Netcall
Not-for-profit Scottish organisation partners with technology provider Netcall to improve service delivery, using social media analysis…
Why There’s Still a Place for Personal Service in the “Age of Interruption”
Why There’s Still a Place for Personal Service in the “Age of Interruption” by Rupert Adair,…
The Jabra Biz 2300 Series – Is it as good as Jabra make out it out to be?
Jabra who, in addition to currently running a CashBack Promotion are so confident about the quality…
Contact Centre as a Service (CCaaS)
Klaas van der Leest, Managing Director, Intelecom UK Ltd, explains how CCaaS can support the ups…
UK Contact Centre Workers have Right to Request Flexible homeworking
UK contact centres are bracing themselves for a flood of requests from employees wanting to work…