Enghouse Interactive has announced the launch of its new EMEA Partner Programme. The programme comprises a…
Category: – Company Info
4net Changing Face of Customer Contact Event – a fantastic success
.4net Technologies event, The Changing Face of Customer Contact was held on 30th April 2014 at…
Why the Cloud changes the game for small contact centres
Why the Cloud changes the game for small contact centres – Jason Roos, Chief Executive Officer,…
Enghouse Interactive Releases Version 9.0 of its Enterprise Contact Centre
Product Updates focus on enhancing collaboration, operational efficiencies, and reducing cost of ownership Enghouse Interactive have…
Agents are your company’s most important brand ambassadors
The role of the contact centre as brand ambassador is often overlooked; reality is that marketing…
Jabra Launches the New Jabra MOTION Office Bluetooth Headset
Building on the success of previous generations, the new Jabra MOTION™ Office is the ultimate wireless…
Award for Serco’s quality management programme
Following a highly successful and innovative pilot programme, the new Serco Quality Framework has just secured…
The Rise of the Chief Happiness Officer
Companies are desperately fighting declining productivity all over the world. Until now, cost-cutting, managerial control, and…
4net Technologies launch new seminar The Changing Face of Customer Contact
4net Technologies is running a new free seminar for organisations with a customer contact centre on…
Jabra New Appointment – Dawn McMorrow
Jabra UK & Ireland Business Solutions enhances its marketing department with the appointment of new UK&I…
Jabra Makes Great Sound Look Good at Red Dot 2014
A new design process has made the Jabra BIZTM2300 one of the very first industrial design…
IVR self-service session costs 6 times less than a call to an agent
Visual IVR set to give telephony self-service a shot in the arm New research published by…
Company Culture is Holding Back the Connected Business, not Technology
Enghouse Interactive survey reveals culture and structure is inhibiting the growth of connected businesses, despite most…
Jabra adds Bluetooth® to the Jabra PRO 900 Series
Missed calls mean missed opportunities. With the newly added Jabra PRO 900 headsets featuring Bluetooth connectivity,…
Enghouse Systems Acquires IT Sonix AG
Enghouse Systems Limited have announced that it has acquired IT Sonix AG for a purchase price…
Jabra Invests in Business Growth Initiatives
Jabra UK & Ireland Business Solutions recent investment in growth initiatives sees the promotion of two…
Sensée Reaches Milestone of 500 UK Home Agents
Contact centre homeworking specialist Sensée has appointed its 500th HomeAgent as the company continues to expand…
Web chat: Why it’s becoming the customer channel of choice
Klaas van der Leest, UK Managing Director, discusses the benefits of Web chat and explains how…
RIP Average Handle Time says Enghouse
Historically, many contact centres have prioritised reducing average handle times. In the past, the metric has…