Dreams implements enhanced customer service tools as contact centre demand grows with the help of Netcall…
Category: Netcall Plc
Choosing the Right Low-Code Platform for Digital Success
Cutting through the noise: 10 tips for choosing the right low-code platform for digital success in…
Key Factor in Providing a Better Customer Experience is Culture
“The key success factor in providing a better customer experience is culture” – Netcall and guest…
Customer Data: Best Weapon in Customer Satisfaction Battle
Customer data: businesses’ best weapon in the never-ending customer satisfaction battle in the contact centre Customer…
Tenant Hub Platform Will Ensure No Resident Gets Left Behind
New Tenant Hub platform from Netcall will ensure no resident gets left behind The release of…
How to Connect Utility Providers and Customers
Turning the lights on with low-code: how to connect utility providers and customers After a period…
New Liberty RPA from Netcall Unlocks Business Efficiencies
New Liberty RPA offering from Netcall will unlock business efficiencies across all sectors Amid a turbulent…
2021 Will Be The Year of CX in the Contact Centre
2021 The year of the customer experience in the contact centre where technology will intertwine as…
Cardiff City Council Team with Netcall to Support Test & Trace
Cardiff City Council teams up with Netcall to support Test, Trace and Protect efforts – By…
Phoning Contact Centres has Replaced face-to-face
For two in five UK consumers, the telephone has replaced face-to-face interactions during the pandemic 41%…
The New Era of the Contact Centre Post Covid
The new era of the contact centre – Richard Farrell, Chief Innovation Officer at Netcall The…
Multi & Omni Channel Contact Centres. What’s The Difference?
Multichannel, Omnichannel… How to tell the difference? The terms multichannel and omnichannel contact centres are readily…
Low-Code Technology Boosts the Growth of Specialist Bank
Hampshire Trust Bank (HTB) is a digitally-focussed specialist bank staffed by experts that enable UK businesses…
Chesterfield Hospital Improves Appointment System for Patients
Chesterfield Royal Hospital improves appointment system for patients – Providing one place to go to confirm,…
Dreams To Elevate Customer Experience To Unrivalled Levels
– New all-in-one platform from Netcall will replace existing siloes and unite service channels The UK’s…
Hertsmere BC Makes Life Easier Using Netcall Liberty Create
Hertsmere Borough Council makes life easier (and faster) for internal teams to support citizens using Netcall’s…
Contact Centre Event: Release your Innovation
Release your Innovation Free workshop for public sector leaders Thursday 27th September 2018 Crowndale Centre (Camden…
Nationwide & MatsSoft Celebrate 14-Year Anniversary
Nationwide and MatsSoft celebrate 14-year anniversary with license renewal to strengthen digital-first strategy – MATS will…