Contact centres require human touch to function in a hybrid world, new research reveals Contact centre…
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NICE Revolutionises Digital Self-Service with CXone Expert
NICE Revolutionizes Digital Smart Self-Service with the Launch of CXone Expert Following the Acquisition of MindTouch…
ContactBabel: The UK Contact Centre Vertical Markets Report
The UK Contact Centre Vertical Markets” series of reports gives hard data on what’s happening in…
Calabrio Unlocks Voice of the Customer with CXI Solution
Calabrio Unlocks Voice of the Customer Business Intelligence that fuels the Modern Enterprise with Newly Launched…
Gold Winners Stories at ECCCSA Conference Online
Gold winners tell their award-winning stories at first-ever ECCCSA Conference online The organisers of the European Contact…
British Horse Society Selects PCI Pal Secure Payments
British Horse Society charity selects PCI Pal® to manage secure payments The UK’s largest equine charity,…
Why PCI DSS Matters: Protect Your Business Ensuring Compliance
Why PCI DSS matters (and what you can do to protect your business by ensuring you’re…
FourNet given ‘outstanding’ star-rated status by staff
FourNet given ‘outstanding’ star-rated status by staff – Tech firm becomes one of the best companies to work for in Britain FourNet has become one…
Gin & Rum Tasting with Calabrio & The Little Gin Co.
Claim your spot! Gin & Rum Tasting via Calabrio and The Little Gin Company April 29th…
Preparing for life after COVID-19 – Starting with your employees
Preparing for life after COVID-19 – Starting with your contact centre employees The global pandemic has…
Homeworking is Here To Stay Say Top UK Contact Centres
Homeworking is here to stay say top UK contact centres – New survey paints positive picture…
Vonage Launches New Visual Engagement For Contact Centres
New Vonage Contact Centre features also include AI-powered virtual assistant, enhanced omnichannel capabilities and deep analytics…
Ventrica Appoints New Marketing & Comms Director
Ventrica appoints Katherine Brown as Marketing & Communications Director to support global growth plans, marketing strategy…
Skill-Based Routing: Optimising Your Agents’ Strengths
Skill-based routing: an evolving strategy that optimises your contact centre agents’ strengths – Steven Harris, Director,…
UK National Contact Centre Awards 2021 Nominations Close
Industry recognises colleague achievements as UK National Contact Centre Awards 2021 nominations close with significant growth…
Talkdesk Channel & Alliances Programme Gains Momentum
Talkdesk Global Channel and Alliances Programme Gains Momentum, Expands Market Reach with Substantial Organisation and Leadership…
Brand Refresh by QStory Solidifies Market Leading Position
Brand refresh of intraday automation specialist QStory solidifies market leading position for contact centres QStory also…
Ability to Work from Anywhere a Driver for Happiness
Ability to Work from Anywhere a Driver for Happiness in UK Employees » Life and Work…
NICE inContact CXone Accelerates International Growth
NICE inContact CXone Accelerates International Growth: Tripling Sales and Adding a Record Number of New Customers…