E.ON employees launch partnership with Teenage Cancer Trust

E.ON employees are using pedal power to launch the company’s new charity partnership with Teenage Cancer…

Vivocha and Transversal announce strategic partnership

Vivocha and Transversal announce strategic partnership: together to deliver an enhanced customer experience Vivocha, the award-winning…

Eptica accelerates growth in Q2

Eptica accelerates growth in Q2 with largest ever quarterly revenues; Software company positioned as sole European…

Applying intelligence to self-service

Despite years of everyone telling us how important it is for customers to be delighted with…

Ways to enhance Customer Experience (CX) through your Mobile channel

Top 5 ways to enhance CX through your Mobile channel Customer Experience (CX), satisfaction and loyalty…

Interactive Intelligence asks Why you need to master multi-channel contact

Interactive Intelligence asks Why you need to master multi-channel contact. Let’s face it – even with…

NRG Recruitment announce major brand re-launch

NRG Recruitment has unveiled a modern, forward-thinking new look and feel for its established brand –…

Azzurri helps Tour De France

Azzurri Communications successfully supported North Yorkshire County Council to ensure seamless communications and connectivity during the…

The Importance of Location

We recently put out a survey to try and get to the bottom of how customers…

LV= Voted Best for Customer Satisfaction

LV= has been voted the best insurer for customer satisfaction, according to the 2014 UK Institute…

PCI compliance is not just an annual event in your contact centre

PCI compliance – There is one common theme connecting all the companies that have experienced cardholder…

Banks Must Encourage More Vocal Customers to Avoid the Big Switch

Many consumers don’t communicate with their banks, because they don’t feel they are being heard. Meanwhile,…

Financial Update from Netcall PLC

Netcall plc, a leading customer engagement software provider, is pleased to give an update on trading…

3 Ways to Turn Contact Centre Speech Analytics in to Action

Turning analytics into action is probably high on the list of both the VP of Customer…

Ingredients Of Every Successful Contact Centre Recruitment Process

Often contact centres can be guilty of over engineering their recruitment processes and forgetting that this…

Wearable Tech: Will It Change The Way Contact Centres Do Things?

Now that we have innumerable methods of communicating with the people around us, most of which…

147 Media Ltd wins Digital Company of the Year Award

147 Media Ltd, the parent company of www.contact-centres.com, have won the Government’s coverted ‘Digital Company of…

Event: Sabio Powering Digital Customer Engagement

 Thursday 28th August Join us at Sabio’s Powering Digital Customer Engagement event, to find out more…

Azzurri Launches Managed Cloud Connectivity

•Azzurri Launches Managed Cloud Connectivity for the Contact Centre Enterprise –  ICON Connect brings together best-of-breed…

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