White Paper: How Employee Engagement impacts Customer Service

Good customer service is an attitude not a process A new white paper published by Serco…

Noble Systems Receives 2014 Product of the Year Award

Noble Systems Corporation has received a “2014 Product of the Year Award” from Customer magazine and…

Echo Managed Services helps deliver 400% increase in registrations for RAF Careers

– Echo uses Facebook to enable RAF engagement with potential recruits – Performance secures further customer…

EE Creates Jobs at Contact Centre

EE commits to deliver industry-leading customer service by increasing UK-based customer service resources – Over 1,000…

Evolution Demands New Communication Solutions – Jabra Biz 2300

The contact centre of tomorrow will play an even greater strategic role in shaping brand perception…

Interactive Intelligence Makes Organisational Changes

Interactive Intelligence Group Inc has created three C-level positions to further streamline its operations for improved…

Aspect and Call Design announce UK channel partner agreement

Aspect Software (Aspect), has announced a UK channel partnership agreement with Australian firm Call Design, Aspect’s…

Sinclair Voicenet introduces Analytics-Enabled Quality Management Solution

Sinclair Voicenet has launched QM Plus a new contact centre application from NICE Systems. This analytics-enabled…

Severe Weather Conditions

After several weeks of unprecedented weather causing near biblical floods throughout most parts of the UK…

Noble Systems Selected as one of Region’s Fastest Growing Firms

Noble Systems have announced their selection onto the Greater Manchester Fastest 50 list. Greater Manchester Business…

Jabra to showcase new UC-optimised headset at Connected Business 2014

Jabra to highlight importance of quality audio devices within Unified Communications voice deployments with a new…

Webhelp UK launches partnership with MacMillan Cancer Support

Customer experience management company, Webhelp UK, and charity, MacMillan Cancer Support, have announced plans for an…

Unlocking the benefits of voice biometrics

How contact centres can improve security while reducing customer frustration and cutting time agents spend on…

A million workers off sick for more than a month – Any in your contact centre?

As many as 960,000 employees were on sick leave for a month or more each year…

Contract with Scottish Power creates new jobs at KC Contact Centres

More than 20 new, permanent jobs could be created at a local contact centre if an…

Survey reveals organisations don’t learn from personal experience with only 2 in 10 measuring customer effort

Just two in ten organisations rate customer effort – the level of frustration, amount of time…

Contact Centre MOTs set to expire as only half do annual checks

Customer service roadside breakdowns imminent as half fail to perform regular audits Dave Ogden, Account Executive…

Crawley Borough Council’s Contact Centre celebrates 10th Birthday

Originally set up to provide a single point of contact the service continues to deal with…

Oxford Council beats weather by optimising customer service

Netcall continues to transform customer engagement by enabling Oxford City Council to handle increased call volumes…

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