UK National Contact Centre Awards open for 2022 nominations From today, contact centres across the UK…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Content Guru Storms to Victory at Contact Centre Awards
Content Guru Storms to Victory at European Contact Centre and Customer Service Awards 2021 Content Guru,…
Contact Centre Performance Management
The #1 Thing Your Contact Centre Performance Management Programme Is Missing – Medallia reveals Contact centre…
Everything You Need to Know About Transactional Email
What exactly are transactional emails, how to use them for business, how they differ from promo…
Capita Launches 3D Digital Avatar Web Chat Technology
Capita launches Avatar, a new technology that uses 3D digital characters to make the customer service…
Living the Hybrid Life in the Contact Centre – 2021
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Sitel Group Named Three-Time Winner at Contact Centre Awards
Sitel Group® Named Three-Time Winner at European Contact Centre & Customer Service Awards 2021 Sitel Group,…
Wales’ Contact Centres Reunites to Celebrate Pandemic Heroes
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Prepping Your Contact Centre for the Christmas Period
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So What Are the Contact Centre Predictions for 2022?
So what is 2020 going to look like for contact centres? What will be hot? What…
PCI Pal Removes PCI Compliance Worry from Chill Insurance
Chill Out, Relax, Take It Easy: PCI Pal® removes the PCI compliance worry from Chill Insurance…
The ECCCSA Contact Centre Awards 2021 Winners Announced
The winners of the largest and most credible awards programme in Europe dedicated to the customer…
TTEC EMEA Wins a Gold at ECCCSA Awards 2021
TTEC EMEA wins a Gold award at the European Contact Centre & Customer Service Awards 2021…
Interact Mark 10 Years & Create of 100 Contact Centre Jobs
Interact marks 10 years with the creation of 100 UK contact centre jobs Interact is a…
A Glimpse into 2022: How Can Contact Centres Plan Ahead?
A glimpse into 2022: How can contact centres plan ahead? – The year 2021 was one…
Tech Enablement & Culture Stifling CX Transformation
Tech enablement and culture stifling CX transformation ambitions in the contact centre Whilst the pandemic continues…
What Customers Want for Christmas from Contact Centres
What your customers (really) want for Christmas from contact centres – Rohan Newton Head Of Sales…