Encoded, a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Customer Service has Power to Make or Break Reputation
Customer service has power to make or break corporate reputation, research from contact centre outsource company…
It’s all Change for Insurance Customer Experience in 2022
It’s all change for insurance CX in 2022: Customer-centricity must be ‘baked-in’ to all insurance operations…
SD Worx Chooses Talkdesk Contact Centre Solution
SD Worx Chooses Talkdesk Contact Centre Solution – Leading European HR services provider puts people at…
Over a Third of Customer Enquiries to UK’s Airlines go Unanswered
Over a third of customer enquiries to UK’s leading airlines contact centres going unanswered despite summer…
e-Commerce Payments: 5 Ways to Reduce Contact Centre Costs
e-Commerce Payments: 5 Ways to reduce costs – Rob Crutchington at payment service provider Encoded discusses…
ResQ Recognised as ‘Outstanding Company to Work For’
ResQ, the leading outsourced contact centre specialist, has announced that it has been recognised by its…
Effective Onboarding Helps Staff Retention in Contact Centres
How effective onboarding helps staff retention in your contact centre Like many areas of our economy,…
SVL Welcomes Member to Longest Established Contact Centre Sales Team
SVL welcome newest member to longest established Contact Centre sales team in country. The newest member…
Community Fibre Invest in Amazon Connect Contact Centre
Community Fibre invest in Amazon Connect omnichannel contact centre service with SVL SVL has announced that…
Yorkshire Accent Best for Customer Service, Survey Reveals
The Yorkshire accent is the best UK accent for customer service in contact centres, according to…
The many faces of Customer Satisfaction in the contact centre
The many faces of Customer Satisfaction (CSAT) in the contact centre – Omningage Customer Satisfaction (CSAT)…
Webinar: Complaint Handling in your Contact Centre
Webinar: Complaint handling in your contact centre – how to reduce them and improve customer experience…
Ways to Deal with Difficult Customers Calling Contact Centres
6 ways to deal with difficult customers calling the contact centre – Ben Booth of MaxContact…
How do you Improve the Contact Centre Agent Experience?
How to improve the contact centre agent experience? – Happy Agents= Happy Customers? Martin Taylor, Deputy…
Infobip Completes Peerless Network acquisition
Infobip completes Peerless Network acquisition strengthening its U.S. and global offer Global cloud communications platform creates…
Peabody Housing Reduce Emails by 30% with INBOX
Peabody Housing Association Reduce Emails to its contact centre agents by 30% with INBOX Peabody Housing…