New research by enterprise ICT solutions and services provider Damovo UK & Ireland has revealed widespread…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Noble Systems Announces Award Winners at User Group Conference
Noble Systems hosted its third annual Select Noble Users Group (SNUG) EMEA conference in Manchester on…
Hillarys made-to-measure quality approach extends to customer service
Established in 1971 Hillarys is the UK’s number one supplier of made-to-measure blinds, shutters and curtains.…
Firstsource & giffgaff win Outsourcing Partnership Award
Firstsource wins award for second consecutive year Firstsource Solutions is proud to announce that its partnership…
Postcode Anywhere wins Support Team of the Year Award
“What’s your Postcode?” company, Postcode Anywhere, is delighted to have secured a European Call Centre and…
HSBC create Jobs at Hamilton Contact Centre
HSBC has announced plans to create 85 permanent and fixed-term agent positions at their Hamilton based…
Karl Brough, Sitel UK Regional Director Lifetime Achiement Award
Karl Brough, Sitel’s UK Regional Director for UK and the Nordics, was named winner of the…
Ofcom Number Changes cost businesses millions
The introduction of the Consumers Rights Directive will mean that by 13th of June many of…
You can’t control your customers decisions, but your agents can
You can’t control your customers decisions, but your agents can – Stephen Pace, Managing Director, SJS…
Premium rate numbers abolished; will customer calls rise?
With costly calls to premium rate numbers now officially a thing of the past, some businesses…
Deloitte Consulting 2013 Global Contact Centre Survey Results
Deloitte Consulting 2013 Global Contact Centre Survey focused on contact centre industry leaders’ perspectives on both…
ContactBabel – The Inner Circle Guide to Interaction Analytics
ContactBabel, one of the leading analyst companies for the contact centre industry, is currently researching the…
Eckoh Granted Patent for CallGuard Payments Technology
Eckoh have announced that effective from the 11th June 2014, it has been granted a patent…
The European Call Centre & Customer Service Awards 2014
The upper echelon of European customer service was determined at the European Call Centre & Customer…
VXi Corporation Headset Tested & Certified
VXi Corporation UC ProSet™ has proven to be a leading performer in headset technology for the…
EE Creates 300 New Customer Facing Roles in Derby
EE partners with Webhelp UK to create roles in Derby for its customer facing division, bringing…
Westcon recognises Sabio sales success at 2014 Partner Awards
Sabio has been recognised for its exceptional sales performance at Westcon’s 2014 Partner Awards. Based on…
Integrated Research Revolutionises Contact Centre Performance
Integrated Research have announced new software designed to target major contact centre system flaws capable of…
Firstsource Recognised in IAOP 2014 Global Outsourcing 100
Firstsource Solutions has been awarded the 12th rank in the International Association of Outsourcing Professionals® 2014…