Case Study – E-Plus: More quality and less cost for outbound campaigns

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Webhelp UK Contact Centre Raise Funds for Strathcarron Hospice

Webhelp UK Contact Centre Raise Funds for Strathcarron Hospice Webhelp UK, one of the country’s leading…

ContactBabel 2016 US Contact Centre Decision-Maker’s Guide

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Jabra – Six Ways to Bring the “Golden Rule” to Groups

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Teleperformance Announces Outsource Agreement with Boots

Teleperformance UK and South Africa announces Outsource agreement with Boots UK Teleperformance have announced an agreement…

Tesco Announce 150 Jobs at Dundee Contact Centre

Tesco – Every little helps with announcement of 150 New Contact Centre Jobs The Supermarket giant…

Sky awards contract to Abtran creating 130 new jobs in Cork

Sky awards contract to Abtran creating 130 new jobs in Cork Sky have announced today (Monday…

Syntec Partner with PCI Security Standards Council to Improve Payment Security

Syntec to Partner with PCI Security Standards Council to Improve Payment Data Security Worldwide – As…

Multiple Conversations for Customer Service agents

Are Multiple Conversations Realistic for Customer Service Operators? FM Outsource poses and answers this perplexing question…

Customer Service – Let’s Not lose the Human Touch

Let’s not lose the human touch in customer service Whilst channel choice is important, and is…

Webhelp UK Contact Centre does a lot for Charity!

Webhelp UK donates £500 to charity a a thank you to Rothesay Colleague Webhelp UK, one…

Customer Service: Fix a problem on the phone to earn consumer trust

Customer Service – Fix a problem properly on the telephone to earn our trust say 96%…

Jabra Launches Promotion to Ease Pressure on Public Sector IT

Jabra, Audio and communications technology specialist, has launched a promotion to support Public Sector organisations’ increasing…

Arvato secures 5 year Outsource Contract with BMW

arvato wins five-year contract to drive multi-channel customer services for premium automotive group arvato, the business…

VoiceSage Finalist in Contact Centre Product of the Year

VoiceSage Reaches The Finals Of Premier Industry Awards For Its Contact Centre Solutions VoiceSage, the customer…

Capita helps South Wales Police with their enquiries

Capita helps South Wales Police with their enquiries with contact centre and control room solution Capita…

Customer Satisfaction on the rise according to UKCSI

Customer satisfaction on the rise as organisations respond to changing consumer demands Customer satisfaction in the…

Aeriandi and Vocalcom Partner to Provide Contact Centre Solutions

Aeriandi and Vocalcom announce partnership to provide hosted PCI compliant cloud based contact centre solutions Vocalcom…

ContactBabel Research Contact Centres in Mainland Europe & Ireland

ContactBabel, the industry’s leading contact centre analysts, are, for the first time, researching the contact centre…

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