The Webcare Company Reforms to Focus on Social Media as 21st Century’s Dominant Customer Service and…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Interactive Intelligence Customer Engagement Available on G-Cloud 8
Interactive Intelligence Customer Engagement Solutions Now Available on G-Cloud 8 Public sector organisations can now reap…
CX Company Invest to Fuel Expansion of Digital Customer Engagement
CX Company to Invest €4 Million to Fuel Expansion of its Digital Customer Engagement Technology Business…
Wow Your FD with Customer Engagement That Delivers
Steven Robertson at proactive customer engagement experts VoiceSage shares some proof points about what customer success…
Webhelp Create 80 Jobs at Falkirk Contact Centre
Falkirk contct centre to Become a Centre of Excellence Improved Training and Career Development Opportunities Leading…
Equinity & Dekra Finalists at ECCCSA Awards 2016
Equinity and Dekra named Finalists for ECCCSA Awards 2016 – Business Systems’ customers secured their spot…
Thrifty Car & Van Rental Launch Contact Centre
Thrifty Car & Van Rental open Retail Reservation Contact Centre in High Wycombe in rder tht…
Lloyds Calls Time on Telephone Fraudsters
Lloyds calls time on telephone fraudsters with European technology first Lloyds Banking Group is set to…
Noetica Launch Voice Platform Built for Contact Centres
Noetica Launches Voice Platform Built Purely for Contact Centres NVP™ spells the end for costly enterprise…
Swinton Announce Manchester Contact Centre Move
Swinton Group has today announced major plans to move its Manchester headquarters and customer contact centre…
Making Mentoring Work in the Contact Centre
Steve Shellabear, director of dancing lion training & consultancy outlines how to make mentoring in the…
contact-centres.com – Celebrate 15th Birthday!
15 years ago a humble website was created, contact-centres.com, to satisfy the insatiable thirst for knowledge…
E-Book – Do Millennials Hate Your Customer Service?
Do Millennials Hate Your Customer Service? New e-Book from Interactive Intelligence Are you doing everything you…
What is The True Cost of your Contact Centre Agent?
The True Cost of your Contact Centre Agent – Expolink went into accountant mode to provide…
HSBC Announce Edinburgh Contact Centre Closure
HSBC have announced plans to close its Edinburgh contact centre offering the 186 affected staff the…
What Does Customer Engagement Mean for your Organisation?
The phrase Customer Engagement is often mentioned in one and the same breath as ‘Sales’. And…
Intelligent Robots or Contact Centre Agents?
Intelligent Robots? Contact Centre Agents? New research conducted by the leaders in enterprise information management, OpenText,…
IBM Watson Engaged by RBS for Better Serve Customers
RBS Engages IBM Watson For Cognitive Insights to Better Serve Customers ‘Luvo’ chatbot begins helping customers…