Cost-free contact centre recruitment service is ready when you are A cost-free recruitment and training service…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
NICE Redefines Conversational AI for Digital Experiences
NICE Redefines Proactive Conversational AI for Digital Experiences With CXone SmartReach With the addition of CXone…
FourNet Helps Improve Efficiency at New HMCTS Contact Centre
FourNet technology helps improve efficiency at new HM Courts and Tribunals Service Centres Latest HMCTS Service…
Northern Powergrid set to Transform Contact Centre
Northern Powergrid to transform contact centre and enhance customer support in partnership with Tata Consultancy Services…
How Technology is Revamping Social Housing
Enghouse Interactive webinar to reveal how technology is revamping social housing customer service in the contact…
Mapping the Full Customer Journey. Voice Matters
Mapping the Full Customer Journey – 3 Reasons Why Voice Matters to your contact centre and…
Getting Real About Real-time Agent Guidance
Contact Centre Webinar: Getting Real About Real-time Agent Guidance – CallMiner 15th July and 20th July…
How Tokenisation Can Improve the Customer Experience
How using tokenisation can improve the customer experience offered by your contact centre A customer’s experience…
9 in 10 UK Executives are now looking to AI to improve CX
9 in 10 UK executives are now looking to AI to improve CX, new Odigo contact…
HMCTS Opens Service Contact Centre in Salford Quays
HMCTS Opens Service Contact Centre in Salford Quays -The centre will support people with queries about…
Keeping Agents Happy & Contact Centre Running During COVID
Findel Education Resources – Keeping Agents Happy and the Contact Centre operation Running during Pandemic with…
ResQ opens third contact centre in Hull’s Hammonds Building
ResQ opens third contact centre in Hull’s newly refurbished Hammonds building ResQ, the leading outsourced contact…
IPI Named one of the Best Companies to Work For 2021
IPI named one of the Best Companies to Work For 2021 – Two-star rating reflects IPI’s…
Talkdesk for Service Cloud Voice Available on AppExchange
Talkdesk Announces Talkdesk for Service Cloud Voice on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace…
The Changing Face of the Contact Centre – Retail
In our recent webinar ‘The Changing Face of the Contact Centre – 1 Year On’, our…
Why Payment Data in the Cloud Means Risk and Complexity
Major changes over the last few months have led to a dramatic change in strategies. Adopting…
Toolstation Virtual Contact Centre Deployed in 72 hours
Nasstar enables Toolstation to create a secure, remote working environment Virtual contact centre deployed within 72…
RNIB Support Blind & Partially Sighted Contact Centre Agents
RNIB selects Cirrus contact centre solution to support blind and partially sighted agents Cirrus cloud contact…