Black Friday shopping across the UK reached record levels this year. But, if you’re wondering why…
Tag: Social Media
VoiceSage asks Why Doesn’t SMS Get The Love It Should?
Why Doesn’t SMS Get The Love It Should? Mark Oppermann of customer outreach tech leader VoiceSage…
Email beats Social Media as Customer Service Channel
Email beats social media as best channel for customer service in retail – US retailers only…
Nikon inspires photographers via Facebook and Twitter
Nikon inspires photographers via Facebook and Twitter – Nikon partners with social customer engagement specialist, CX…
Social Customer Service – The Dos and Don’ts
Social media and social customer service are spectator sports; you’ll get the cheers and jeers, the…
Improve Customer Service through Social Media
New White Paper Outlines Seven Steps to Deliver Great Customer Service through Social Media Altitude…
Twitter users can now chat privately without feeling tongue-tied
Twitter users can now chat privately without feeling so tongue-tied By Simon Frank, Webhelp Solutions Consultant…
Firstsource Survey reveals Text Messaging remains King on Smartphones
Firstsource Survey reveals Text Messaging remains King on Smartphones – But instant messaging apps starting to…
3 Ways of Successfully making Customer Service Everyone’s Job
3 ways of successfully making customer service everyone’s job – In this article Michael Cheung of…
Social media customer interactions need to showcase excellent service not erode it
Social media customer interactions need to showcase excellent service, not erode it – says Aspect New…
Eptica Research – Consumers frustrated from brands on digital channels
Eptica research finds that UK and French consumers frustrated by lack of understanding from brands on…
CrowdControlHQ – Managing Social Media
CrowdControlHQ ‘s Michelle Leavesley looks at Mastering management issues around social media in contact centres. Mastering…
Twitter Continues to Grow for Customer Service
Twitter Continues to Grow for Customer Service; Dedicated Handles Among Top Brands Increase 19 Percent Since…
Aspect Software YouTube could replace the contact centre finds survey
Most of us would rather trust a stranger’s opinion than enquire about our purchases at the…
Contact centres have low expectations for social media according to Business Systems
There has been a lot of hype around social media and how it could become a…
Social Media: Why It Doesn’t Pay To Talk The Way Customers Talk
Increasingly, customers respond to business texts the way they do in the rest of their lives:…
Home Retail Group goes live with enterprise social media management
Customer contact technology specialist successfully deploys Conversocial-based solution to support key Argos, Homebase and Habitat Facebook…
Talking the customer’s language on social media in the contact centre
Helen Murray, Chief Customer Solutions Officer at Webhelp UK discusses ‘Talking the customer’s language on social…
Dixons Carphone’s ‘Knowhow’ team appoint Conversocial
Dixons Carphone plc, Europe’s leading specialist electrical and telecommunications retailer and Services Company, has chosen to…