Arvato CRM Solutions named as a Contact Centre Outsourcing Leader fr second Consecutive year – Arvato…
Tag: Outsource
Consumer Intelligence Appoint Echo For Mystery Shopper Brief
Consumer Intelligence appoints Echo to handle mystery shopper brief Consumer Intelligence has enlisted the expertise of…
Contact Centre Outsourcer KURA Continues Expansion
Fast-growing Kura (CS) Limited announces joint venture in Durban, South Africa Glasgow based, contact centre specialist…
12 Steps to Health & Well Being in your Contact Centre
At Echo-U, a customer contact centre based in Newcastle and Bournemouth, the health and wellbeing of…
Arvato CRM Named Retail Leader in New Report
Global customer services provider Arvato has been named as a leader for its capabilities in the…
Ventrica – Southend’s finest Contact Centre operation?
Imagine the scenario – You’ve got vast experience of the contact centre industry and decide to…
Firstsource Create 300 Jobs at Derby Contact Centre
Firstsource Solutions have announced plans to create 300 new jobs at its Pride Park contact centre…
Consumer Intelligence Appoint Echo For Mystery Shopper Brief
Consumer Intelligence has enlisted the expertise of Bristol-based specialist outsourcer Echo Managed Services to handle its outbound mystery…
Yonder Pledge Support for Soccer Aid for Unicef
Yonder Digital Group pledge their support to Soccer Aid for UNICEF – Staff from Yonder Digital…
Journeycall signs £1.6 million contract with Sabio
– UK’s largest dedicated transport contact centre invests in Sabio’s Avaya-based cloud customer engagement platform to…
Arvato Named Top Performer by Global Sourcing Association
Arvato Named UK Top Performer by the Global Sourcing Association Business process outsourcing partner Arvato has…
FSCS Outsources Contact Centre Operation to Capita
Capita Customer Management has been selected as a partner by the Financial Services Compensation Scheme (FSCS)…
BT Pledge to Bring Back Contact Centres to UK by 2020
BT have announced that in an effort to improve both its reputation and customer service that…
ResQ Celebrate 12th Birthday with Charity Football Match
Privately owned outsource contact centre celebrates its 12th birthday and organises a charity football match at…
Yonder Digital Provide Contact Centre Services to Charity
Yonder Digital Group to provide customer contact services to Armistice charity ‘There But Not There’ campaign…
Outsource Market Dominated by Financial & Retail
Outsourcing agreements worth £718 million were signed between January and March, according to the Arvato UK…
Echo-U South Seek 50 Agents for Contact Centre
Echo-U South is creating up to 50 permanent customer service advisor jobs for local people. Located…
BBC Renews Capita Contact Centre Contract
Broadcaster BBC renews Capita Audience Services contact centre contract – New contract extends long-term BBC partnership…
Echo-U Create 100 Contact Centre Jobs in Newcastle
Newcastle-based customer contact centre Echo-U North is creating up to 100 permanent customer service advisor jobs…