Digital transformation and customer experience specialists, FourNet, today announced that the CARiNA voice recorder solution from…
Tag: Contact Centre
Five9 Extends its Digital Solutions with Synthetic Voices
Five9 Extends its Digital Workforce Solutions with Support for Life-Like Synthetic Voices Five9, Inc. a leading…
Improving Customer Services Accessibility in Contact Centres
Improving customer services accessibility in Contact Centres – Book your CX accessibility audit today with Customer…
Dialect Announces Partnership with SVL and Omningage
Dialect announces partnership with SVL and Omningage to create bespoke service for Global FinTech Market FinTech…
Employee Recognition Programmes to Try in Contact Centres
5 Employee Recognition Programme Examples to Try in Your Contact Centre – Medallia Customer service is…
Infobip Successfully Completes HIPAA Attestation
Infobip Successfully Completes HIPAA Attestation Reinforcing Commitment to Data Privacy and Security Global communications company Infobip…
Future of Secure Omni-Channel Payments in Post-Pandemic World
The future of secure omni-channel payments in a post-pandemic world – Contact Centre White paper Download…
Reduce Your Contact Centre Queue Times & After Call Work
Four thought-provoking ways to reduce call queue times and after-call work – Rene van Popering, Director…
UK National Contact Centre Awards Open for Nominations
UK National Contact Centre Awards open for 2022 nominations From today, contact centres across the UK…
Content Guru Storms to Victory at Contact Centre Awards
Content Guru Storms to Victory at European Contact Centre and Customer Service Awards 2021 Content Guru,…
Contact Centre Performance Management
The #1 Thing Your Contact Centre Performance Management Programme Is Missing – Medallia reveals Contact centre…
Everything You Need to Know About Transactional Email
What exactly are transactional emails, how to use them for business, how they differ from promo…
Capita Launches 3D Digital Avatar Web Chat Technology
Capita launches Avatar, a new technology that uses 3D digital characters to make the customer service…
Living the Hybrid Life in the Contact Centre – 2021
Living the Hybrid Life in the Contact Centre – 2021 – Debbie Bicker, Business Development Manager…
Sitel Group Named Three-Time Winner at Contact Centre Awards
Sitel Group® Named Three-Time Winner at European Contact Centre & Customer Service Awards 2021 Sitel Group,…
Wales’ Contact Centres Reunites to Celebrate Pandemic Heroes
The heroes of Wales contact centre industry have been reunited and celebrated at the 23rd annual…
Prepping Your Contact Centre for the Christmas Period
Prepping Your Contact Centre Team for the Holiday Season – Medallia discusses – Black Friday has…
So What Are the Contact Centre Predictions for 2022?
So what is 2020 going to look like for contact centres? What will be hot? What…