Zoopla Highlights Contact Centre Improvements Thanks to contact centre outsurce specialist Ventrica The numbers of customer…
Tag: Contact Centre
Content Guru Integrates Google Business Messages into storm® Contact Centre
Content Guru Integrates Google Business Messages into its Cloud Customer Experience Solution storm® for contact centres…
Jabra Technology – So what is a Video Bar System?
Whether you’re in a small meeting room or a medium-sized conference room, a video bar system…
FourNet appoint Iain Johnson as Head of Solution Design
FourNet hires Sabio Group’s ex CCaaS solutions lead – Iain Johnson’s appointment as Head of Solution…
Content Guru – Exemplary Vendor in Ventana Contact Centre Buyers Guide
Content Guru Named an ‘Exemplary Vendor’ by Ventana Research in its 2023 Contact Centre Suites Buyers…
Contact Centre Analyst Report: 11 Vendors Ranked
The Forrester Wave™: Conversation Intelligence for Customer Service, Q3 2023 The long wait is over! Forrester…
Compassion, the beating heart of contact centres
Compassion, the beating heart of contact centres – Philip Rushton Director of Contact Centre Business Development at…
FourNet renews its focus on public sector organisations
Digital transformation and customer experience (CX) specialists, FourNet, have secured their position as one of the…
Why Financial Services Firms Must Stand Out Through Stellar Customer Experience
Why Financial Services Firms Must Stand Out Through Stellar Customer Experience – The Sabio Group In…
IPI Named a Supplier on CCS’s Networking Service’s 3 Framework
IPI, the contact centre specialist and solutions provider, today announced that it has been named as…
Content Guru Achieves FedRAMP “In Process” Designation at the High Impact Level
Content Guru, one of the world’s largest vendors of cloud contact centre and customer experience (CX)…
Contact Centre Artificial Intelligence = Redundancy for Agents?
AI will affect people the most who have repetitive jobs, and the problems that agents deal…
Are you Ready to Delve into AI’s Genuine Impact on Customer Experience?
Elevate 23 isn’t just an event; it’s your doorway to actionable insights and concrete outcomes within…
Beyond the Survey, Understanding True Customer Experience with Conversational Analytics
Customer experience surveys have long been used by businesses to gauge customer satisfaction and improve their…
Unpacking the Customer Satisfaction Crisis – What Can Contact Centres do?
Unpacking the customer satisfaction crisis – What Can Contact Centres do? Tom Darnell, COO of IRIS…
Does Working From Home Really Work?
Our blog recently explored the disconnect between the media view on working from home (WFH) and…
How AI can Improve Contact Centre Customer Satisfaction
How AI can improve contact centre customer satisfaction – Alex Croucher, founder and intelligent automation director…
Why Customer Journey Mapping is Your Contact Centre’s Secret Weapon
Mapping the Customer Journey – Why Customer Journey Mapping is Your Contact Centre’ Secret Weapon Know…