Technology is clearly now evolving how customers want to engage with organisations. This is the theme…
Tag: Contact Centre
Work needed on Self-Service to improve Customer Experience
Wide recognition of importance of self-service but work needed to improve overall customer experience Just 23…
Ultracomms Response to VAT on Cloud-Based Services
Ultracomms response to HMRC ruling – VAT on cloud-based services Ultracomms, Europe’s first cloud contact centre…
contact-centres.com website update
contact-centres.com – It has come to our attention that some users are experiencing ‘AdChoice’ pop-ups whilst…
Interactive Intelligence Wins Innovation Contact Centre Award
Interactive Intelligence Wins Ventana Technology Innovation Contact Centre Award Ventana Research recognizes the PureCloud℠ platform for…
Intellicom contact centre technology in Eircode
Intellicom’s contact centre technology plays key role in Eircode project success Intellicom have announced that its…
Jabra Announces Winners at Partner Conference
Jabra announces the winners at its annual UK&I Partner Conference Awards ceremony Selected partners and distributors…
Jabra: Five Ways to Light the Fire within Our Workers
Jabra Blog: Five Ways to Light the Fire within Our Workers More than two-thirds of today’s…
Sinclair Voicenet Support CallNorthWest Awards
Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording and contact centre applications,…
Sabio Selected by WestconGroup for Partner Award
Sabio Selected by WestconGroup for Partner Award; Leading customer contact technology specialist recognised for second successive…
Nuisance calls seriously impact contact centre industry
Nuisance calls to mobiles seriously impact contact centre industry – Cold callers continue to damage sincere…
Ventrica Wins Award for outsourced customer service
Ventrica Wins Award for outsourced customer service Ventrica, the Southend based outsourced contact centre have announced…
Christmas is coming – is your contact centre ready?
Christmas is coming – is your contact centre ready? Derek Lewis of Eptica discusses how your…
End contact centre wastage ahead of National Living Wage
Time to end contact centre wastage ahead of National Living Wage; Vision for more skilled teams…
Blog: The Power of a Smile in the contact centre
Contact Centre Blog; After an important meeting this week I sat in the car and reflected…
Verint Systems Enhances Enterprise Feedback Solution
Verint Systems Enhances Mobile and Personalisation Capabilities in Enterprise Feedback Management Solution – Powerful New Features…
Evacuation at CalMac Contact Centre
Evacuation can’t keep CalMac contact centre from carrying on. Even the threat of unexploded historic ordnance…
Digital Transformation in the contact centre workplace
Digital Transformation driving the need for digital workforce management solutions According to Back Office Workforce Optimisation…