EasyRoommate and Vivastreet strengthen global customer experience through 8×8. The world’s leading flat sharing website, EasyRoommate…
Tag: Case Studies
Contact Centre Case Study: Edwardian Group London
Contact Centre Case Study: Edwardian Group London – For more than forty years, Edwardian Group London…
Enghouse Interactive Technology Helps George Banco
George Banco has implemented Enghouse Interactive Communications Centre (EICC), a flagship customer interaction solution, from contact…
Eckoh plc Secure Three-Year Secure Payments Contract Win
Eckoh plc have announced that it has secured a significant new three-year contract to provide secure…
Infinity Drives Efficiency & New Business for Webhelp
Infinity drives insight, efficiency and new business gains for Webhelp UK Recognised as one of the…
CX Gives Intelligent Answers for KLM
Ask a Question’ Gives Intelligent Answers for KLM – Online self-service from CX Company is ‘the…
Rant & Rave Sky’s the limit for latest client
The Sky’s the limit for Rant & Rave’s latest client partner – Sky, Europe’s leading entertainment…
Travis Perkins creates virtual contact centre in the cloud
Travis Perkins creates virtual contact centre in the cloud to transform service operations – Travis Perkins,…
27 Years of growth sees RSVP become UK’s Leading Contact Centre
27 Years of growth sees RSVP become one of UK Leading Contact Centre RSVP Media Response…
Loan Science Optimises Noble Systems Technology
Loan Science Optimises Contact Programmes with Noble Systems Technology Noble Systems, a global leader in unified…
Business Stream join the Raveolution with Rant & Rave
Business Stream, Scotland’s largest provider of non-domestic water and waste water services, has celebrated its innovative…
CallMiner selected by Foxtons to Improve Agent Performance
CallMiner selected by Foxtons to Improve Agent Performance and Customer Service CallMiner, rated first in customer…
Sinclair Voicenet Deploys Real-Time Process Optimisation for Ageas Retail
Sinclair Voicenet Deploys Real-Time Process Optimisation for Ageas Retail Ageas Retail Intermediary has unveiled one of…
DBF and Tipp24 A Winning Outsource Partnership
DBF and Tipp24 – A winning partnership with DBF has proved the value of outsourcing for…
Content Guru provide Cloud Contact Centre Services to Chubb
Content Guru and KPN Secure Deal with Chubb to provide Cloud Contact Centre Sevices Content Guru’s…
Sinclair Voicenet SmartVoice ViewPoint Deployed at Marsden Building Society
Marsden Building Society has installed SmartVoice ViewPoint, a customer feedback solution from Sinclair Voicenet. This hosted…
Rant and Rave assist The West Brom continue customer engagement ‘Raveolution
Rant and Rave assist The West Brom continue their customer engagement ‘Raveolution’ by inviting members to…
Netcall increases NCP Contact Centre Performance
Netcall – The UK’s Largest Car Park Operator Improves Contact Centre Performance and Reduces Management Administration…