eg operational intelligence delivers further benefits within Geoban Collections & Recoveries Geoban UK, a wholly owned…
Tag: Case Studies
Syntec Assist Allied Irish Bank with PCI DSS Compliance
Allied Irish Bank, AIB, is a financial services group operating predominantly in the Republic of Ireland…
How does Ageas Retail Enhance Contact Centre Performance?
How does Ageas Retail Intermediary Enhance Contact Centre Performance and Productivity in Real-Time? Additional Information For…
Affinity Sutton selects Intelecom for new Web Chat service
Affinity Sutton selects Intelecom for new Web Chat service for housing association residents Intelecom, a provider…
Content Guru assist St Albans Council to Enhance Citizen Experience
Content Guru help St Albans City and District Council to enhance communications and provide a superior…
Nuance introduce Nina the Virtual Assistant
Nuance introduce Nina the Virtual Assistant from Nuance Brings Human Touch to Swedbank Customer Service For…
Aspect Software enhances customer service for Working Links with Zipwire
Aspect Software enhances customer service for Working Links with Aspect Zipwire – Cloud-contact centre solution enables…
Cairn Housing and The Highland Council Enhance Service Delivery
Cairn Housing and The Highland Council enhance service delivery using Netcall’s Customer Experience Manager to deliver…
eg solutions Delivers Back Office Optimisation Project for Capita Life
eg solutions delivers innovative back office optimisation project for Capita Life and Pensions Mapping the customer…
Premium Choice Deploy SJS Solutions Best in Class Visual Communications
Insurance specialist Premium Choice deploy SJS Solutions “best in class” visual communications software – Premium Choice…
Saga Chooses Sabio to Support Business Critical Contact Centres
Saga chooses Sabio to support its business-critical customer contact centres – In addition to ongoing 24x7x365…
SJS Solutions & Remego Deliver Best in Class Contact Centre Visuals
SJS Solutions and Remego Deliver Best in Class Contact Centre Visuals for South East Asia’s Largest…
RSVP – Not your traditional contact centre
RSVP Docklands London – Once you walk into the company’s London Docklands based contact centre it’s…
8X8 Improves Customer Experience for leading UK Heating Supplier
8X8 Improves Customer Experience for leading UK Heating Supplier – Swale Heating switches to cloud communications…
Concierge Contact Centre boosts scalability with Aspect Software
Concierge Contact Centre boosts scalability with Aspect Software Concierge Contact Centre, powered by TGM Consulting, provides…
Case Study – E-Plus: More quality and less cost for outbound campaigns
Case Study – E-Plus: More quality and less cost for outbound campaigns E-Plus Group, a German…
LV= Selects Sabio to support Avaya customer contact infrastructure
LV= Insurance specialist selects Sabio to support its Avaya customer contact infrastructure – Customer contact technology…
TeleTech boosts customer service with innovative technology platform
TeleTech boosts customer service with innovative technology platform – case study reveals how exceptional customer service…
Broadacres Housing Uses Enghouse Contact Centre Platform
Broadacres Housing Association Uses Enghouse Contact Centre Platform to Revolutionise Customer Interaction Approach In order to…