Severn Trent Water taps into new technology to help customers
Severn Trent Water was established 1974 as a regional, state-owned water authority. Based in Coventry, the company is responsible for…
Case Studies
Healthcare provider selects customer contact solution from mplsystems
mplsystems to significantly reduce call and email waiting times for The 3fivetwo Group, connecting patients more quickly with specialist healthcare…
Premier Business Solutions – a company worth listening to
Premier Business have been bolstering their existing contact centre customer base with some fantastic video case studies. These case studies…
Northumbrian Water sees tidal improvements in customer engagement with Aspect
The Company Northumbrian Water Limited (NWL) operates in the North East of England, where it trades as Northumbrian Water, and…
Rostrvm Solutions Is your contact centre ready for Christmas?
Case Study; rostrvm Solutions A leading global beauty, fashion and home retailer has chosen Rostrvm when replacing its dialler. Direct…
Betfred places a safe bet on Business Systems
Betfred is the world’s largest owner-operator bookmaker. A significant proportion of bets are still placed over the phone during popular…
Legal & General invests in QMax WFM
The Challenge Legal & General Group PLC is one of the UK’s leading providers of risk, savings and investment management…
Beagle Street goes live with web chat solution
Beagle Street, the BGL Group’s online life insurance provider, has gone live with a web chat solution from Sabio to…
Azzurri helps Tour De France
Azzurri Communications successfully supported North Yorkshire County Council to ensure seamless communications and connectivity during the Grand Depart of the…
Hexagon Housing unlock potential of call recording
With over 120 staff operating in South East London, Hexagon Housing have been providing quality social housing care and support…
Managed Care Provider Transitions inContact Cloud
inContact have announced that a new healthcare customer is moving contact centre operations to the cloud from an older premise-based…
HomeServe Customers are being encouraged to Rant & Rave
Customers contacting HomeServe, one of the UK’s leading Home Assistance providers, are being encouraged to ‘Rant & Rave’ about the…
Hillarys made-to-measure quality approach extends to customer service
Established in 1971 Hillarys is the UK’s number one supplier of made-to-measure blinds, shutters and curtains. Handling over 1.2 million…
Liveops DeinDeal AG Embeds LiveOps at Heart of Customer Service
LiveOps phone panel added to Salesforce.com for attentive and pro-active customer experience LiveOps have announced that DeinDeal AG, the leading…
Papa John Invite their Customer to Rant and Rave
Papa John, one of the world’s largest pizza chains, is inviting all of its customers to Rant and Rave about…
East Dunbartonshire Council installs Smartvoice Viewpoint
East Dunbartonshire Council is making a positive move to encourage people to say what they think of the service they…
International Greetings: delivering multi-channel contact for Tesco Cards
International Greetings plc is the one of the world’s leading designers, manufacturers, importers and distributors of gift packaging and greetings…
Proactive notifications improves operational efficiency at Anglian Water
Anglian Water is the largest water and water recycling company in England and Wales by geographic area, supplying domestic and…
Mothercare improve customer service thanks to Transversal
The Challenge Improve customer services across Mothercare’s key three sales channels – the web, contact centre and in store. A…