Sitel Group® Named Three-Time Winner at European Contact Centre & Customer Service Awards 2021 Sitel Group,…
Tag: Call Centre
Wales’ Contact Centres Reunites to Celebrate Pandemic Heroes
The heroes of Wales contact centre industry have been reunited and celebrated at the 23rd annual…
Prepping Your Contact Centre for the Christmas Period
Prepping Your Contact Centre Team for the Holiday Season – Medallia discusses – Black Friday has…
So What Are the Contact Centre Predictions for 2022?
So what is 2020 going to look like for contact centres? What will be hot? What…
PCI Pal Removes PCI Compliance Worry from Chill Insurance
Chill Out, Relax, Take It Easy: PCI Pal® removes the PCI compliance worry from Chill Insurance…
The ECCCSA Contact Centre Awards 2021 Winners Announced
The winners of the largest and most credible awards programme in Europe dedicated to the customer…
TTEC EMEA Wins a Gold at ECCCSA Awards 2021
TTEC EMEA wins a Gold award at the European Contact Centre & Customer Service Awards 2021…
Interact Mark 10 Years & Create of 100 Contact Centre Jobs
Interact marks 10 years with the creation of 100 UK contact centre jobs Interact is a…
A Glimpse into 2022: How Can Contact Centres Plan Ahead?
A glimpse into 2022: How can contact centres plan ahead? – The year 2021 was one…
Tech Enablement & Culture Stifling CX Transformation
Tech enablement and culture stifling CX transformation ambitions in the contact centre Whilst the pandemic continues…
What Customers Want for Christmas from Contact Centres
What your customers (really) want for Christmas from contact centres – Rohan Newton Head Of Sales…
Contact Centre Webinar: The Future of Customer Experience
Heineken and ContactBabel join Enghouse in webinar glimpsing into the future of customer experience CX specialists…
Which Contact Centre Incentives Are Right for Your Agents?
How to Identify Which Contact Centre Incentives Are Right for Your Agents – Medallia explains When…
How to Stay on Top of Every Trend in your Contact Centre
How to stay on top of every trend in your contact centre (part 2) – In…
Contact Centres Could Be Heading for Own HGV Driver Crisis
Why the contact centre industry could be heading for its own HGV driver crisis – Ben…
How Contact Centres Can Get Ahead of Black Friday Rush
How can retail contact centres get ahead of the Black Friday and Christmas rush Gary Bennett,…
NICE & Google Cloud Collaborate to Drive Digital Conversations
NICE and Google Cloud Collaborate to Drive Smarter Digital Conversations and Improve Self-Service Experiences in the…
Customer Experience Continues to be Less About the Sizzle
Customer Experience Continues to be Less About Sizzle and More About Getting It Right for Today’s…