Interactive Intelligence – The complex service operations businesses deal with today demand a broader view of…
Tag: Call Centre
Dimension Data: Targets 1 Million Lync Voice Seats by 2017
Dimension Data, the USD 6 billion global ICT services and solutions provider, today announced an initiative…
Research on Headsets in the Contact Centre
BenchmarkPortal is conducting a One Minute Survey on the importance of headsets in the contact center.…
UK Businesses Losing Over a Third of Customers Due to Poor Service
Service issues costing consumers nearly GBP15 billion a year As a result of poor customer service,…
Complaints at an all-time high for utility companies
According to the Energy Ombudsman, customer complaints about energy firms have rocketed to more than 10,000…
3CLogic Delivery Team with New Leadership
3CLogic announced the appointment of Ben Byers to Director of Service Delivery. Byers’ appointment comes as…
Can Your Contact Centre Use the Wisdom of a Guru?
We all know of one or use one. Someone that is wise, extremely knowledgeable, reliable, and…
Managing work-life balance
Smart phones are more than just phones today. Each of us is carrying a small computer…
HomeServe Customers are being encouraged to Rant & Rave
Customers contacting HomeServe, one of the UK’s leading Home Assistance providers, are being encouraged to ‘Rant…
Vitel launches Contact Centre operation in Glasgow
An enhanced call centre operation that officially launches today in Glasgow is creating 120 new jobs,…
Jabra Announces Extention of Cashback Promotion
The Jabra Cashback promotion has been extended for quarter three to provide partners with a sales…
Securing Your Contact Centre with PCI-PAL
PCI-PAL is simple, easy to use and highly secure and has been developed by contact centre…
Fighting fraud with voice biometrics
Nuance Communications has announced a partnership deal with TRUSTID, a provider of contact centre authentication technology,…
Netcall – Raising Contact Centre Efficiency
Generally speaking, efficiency refers to the ability to accomplish a task with the minimum expenditure of…
Infinity CCS & Transversal launch the ‘Knowledge Desktop’
Infinity CCS and Transversal team up to improve contact centre efficiency and customer experience with the…
You know how good a contact centre is when you have to use them
As I had meetings last week in Belgium and France I decided to take the trusty…