South West Contact Centre Awards 2014 – Thursday 3 July at the Grand by Thistle, Bristol.…
Tag: Call Centre
Interview: Mark Kirby Managing Director GoResponse
contact-centres.com interviewed GoResponse ‘s Managing Director Mark Kirby and discussed a range of topics such as…
New channels are changing customer service
Veronica’s recent blog mentioned that the customer service industry has moved on from a focus on contact…
Greek tragedy for banks if they ignore Zeus message
Notorious malware strikes again in new strain but banks must put the customer first, says Aspect…
British Gas jobs boost at Uddingston, Edinburgh and Cardiff sites
British Gas have announced that it is to recruit 20 agents at Uddingston, 60 agents at…
Hexagon Housing unlock potential of call recording
With over 120 staff operating in South East London, Hexagon Housing have been providing quality social…
Domestic and General announce 50 new jobs at Nottingham site
Warranty specialist Domestic & General have announced the creation of 50 new jobs at its Talbot…
Magentrix expands with Enghouse Interactive Partner Portal
Magentrix have announced that as part of its expansion into Europe its popular cloud solution, Magentrix…
Managed Care Provider Transitions inContact Cloud
inContact have announced that a new healthcare customer is moving contact centre operations to the cloud…
Interactive Intelligence A New Definition of Workforce Management
Interactive Intelligence – The complex service operations businesses deal with today demand a broader view of…
Dimension Data: Targets 1 Million Lync Voice Seats by 2017
Dimension Data, the USD 6 billion global ICT services and solutions provider, today announced an initiative…
Research on Headsets in the Contact Centre
BenchmarkPortal is conducting a One Minute Survey on the importance of headsets in the contact center.…
UK Businesses Losing Over a Third of Customers Due to Poor Service
Service issues costing consumers nearly GBP15 billion a year As a result of poor customer service,…
Complaints at an all-time high for utility companies
According to the Energy Ombudsman, customer complaints about energy firms have rocketed to more than 10,000…
3CLogic Delivery Team with New Leadership
3CLogic announced the appointment of Ben Byers to Director of Service Delivery. Byers’ appointment comes as…
Can Your Contact Centre Use the Wisdom of a Guru?
We all know of one or use one. Someone that is wise, extremely knowledgeable, reliable, and…
Managing work-life balance
Smart phones are more than just phones today. Each of us is carrying a small computer…