Customer experience in the UK has improved for the first time in three years, according to…
Tag: Call Centre
Aspect Software named #1 Global Workforce Management Solution
Aspect Software named #1 Global Workforce Management solution vendor by Pelorus Associates; market leader since 2006…
Training Contact Centre Staff to be Effective at Live Chat
Training Contact Centre Staff to be Effective at Live Chat – Carolyn Blunt, which looks at…
NRG Building a Model Strategy for Problem Solving
NRG Build a model strategy for problem solving Today professionals in Learning & Development from the…
Intelecom UK Continue Year on Year Growth with New Customers
Intelecom UK continues year on year growth with new customers, a new team and real-time product…
Noble Systems Receive Frost & Sullivan Market Share Award
Noble Systems Receives Frost & Sullivan’s Market Share Leadership Award for Fourth Consecutive Year Customer Contact…
What can we expect from Customer Contact Expo 2016?
Customer Contact Expo 2015 – So what can we expect? At the end of the Month…
Business Systems Vocal WordWatch Award Winner
Business Systems among the 2016 Technology Innovator Awards Winners Business Systems wins Recognised Leaders in Workforce…
Noetica Durham Office Supports Growing Base of Contact Centre Clients
Noetica Opens New Durham Office to Support Growing Client-Base of Contact Centres in the North of…
Douglas Jackson Launch Digital Platform Solution
Douglas Jackson, recruitment consultants who are dedicated to helping their clients improve their customer landscape, have…
Launching your Business Customer Service FMOutsource
Setting up a strong business is more than just offering a great product or service –…
Three Announce Capita Preferred Bidder for Outsource Contract
Three has announced today that Capita has been selected as the preferred bidder for a contract…
Interactive Intelligence Named Leader in Magic Quadrant for Contact Centres
Interactive Intelligence has been named a Leader in the Gartner Magic Quadrant for Contact Centre Infrastructure…
Tips for Return On Investment on WFM in the contact centre
Three Tips for Return On Investment on WFM in the contact centre – Dave Hoekstra of…
Virgin Trains Newcastle Contact Centre Officially Opened
Virgin Trains have officially opened their new customer contact centre in Newcastle which will create up…
The Entertainer Uses Transversal Tech in Contact Centre
The Entertainer extends Transversal’s technology into its contact centre Transversal, a Cambridge-based provider of cognitive knowledge…
eBook 6 Things People Expect from your Contact Centre
eBook: Six Things that people expect from your contact centre in the Digital Age. ARE YOU…
Enghouse Interactive Heralds The Age of the Digital Customer
Enghouse Interactive Heralds “The Age of the Digital Customer” at CX16 Customer Experience Event Enghouse Interactive…