Noetica Launches Voice Platform Built Purely for Contact Centres NVP™ spells the end for costly enterprise…
Tag: Call Centre
Swinton Announce Manchester Contact Centre Move
Swinton Group has today announced major plans to move its Manchester headquarters and customer contact centre…
Making Mentoring Work in the Contact Centre
Steve Shellabear, director of dancing lion training & consultancy outlines how to make mentoring in the…
contact-centres.com – Celebrate 15th Birthday!
15 years ago a humble website was created, contact-centres.com, to satisfy the insatiable thirst for knowledge…
E-Book – Do Millennials Hate Your Customer Service?
Do Millennials Hate Your Customer Service? New e-Book from Interactive Intelligence Are you doing everything you…
What is The True Cost of your Contact Centre Agent?
The True Cost of your Contact Centre Agent – Expolink went into accountant mode to provide…
HSBC Announce Edinburgh Contact Centre Closure
HSBC have announced plans to close its Edinburgh contact centre offering the 186 affected staff the…
Intelligent Robots or Contact Centre Agents?
Intelligent Robots? Contact Centre Agents? New research conducted by the leaders in enterprise information management, OpenText,…
IBM Watson Engaged by RBS for Better Serve Customers
RBS Engages IBM Watson For Cognitive Insights to Better Serve Customers ‘Luvo’ chatbot begins helping customers…
The 2016 UK Contact Centre Decision Makers Guide
The 14th edition of The UK Contact Centre Decision Makers Guide – the UK’s largest study…
Dogs Trust Contact Centre Celebrates Second Birthday
Dogs Trust Contact Centre finds thousands more are hoping to give a homeless hound a second…
Webhelp Expands Social Expertise with Acquisition of Netino
Leading global customer experience company, Webhelp, has announced the acquisition of top social content moderation company,…
Contact Centre: The Reiteration Relapse Cycle
Breaking out of the reiteration relapse cycle – Mary Clarke, CEO, Cognisco Consumers’ frustrations about contact…
Aspect Named Leader Contact Centre Interaction
Aspect Software named a leader in Contact Centre Interaction Management for Large Contact Centres by independent…
Enghouse Interactive New Attendant Console Microsoft Skype
Enghouse Interactive Debuts New Attendant Console for Microsoft Skype for Business Cloud PBX at Microsoft Ignite…
Magnetic North Rebrands as West
Cloud-based contact centre solutions, Magnetic North announces that it will be rebranded under the “West” name.…
Jabra Announces Cashbacks Promotion on Contact Centre Headsets
Jabra Announces Quarterly Cashbacks Promotion on Contact Centre Headsets – Jabra launch new offers on professional…
Content Guru Presented with Queen’s Award for Enterprise
Lord Lieutenant of Berkshire Presents Content Guru with a Queen’s Award for Enterprise On 29th September,…