Personalisation has been a much talked about theme in retail in recent years and continues to…
Tag: Call Centre
Senior Stars Shortlisted for Welsh Contact Centre Awards
Senior stars shortlisted for Welsh Contact Centre Awards – Ceremony set to celebrate the individuals and…
Aspect Software Predicts Customer Service Trends in 2017
Aspect Software predicts the top four customer service trends in 2017 2016 has been unforgettable and…
UK Contact Centre Industry Set to shed 32,000 Jobs by 2020
The UK contact centre industry is set to shed over 32,000 jobs by the end of…
Apply for Free Jabra Benchmarking Trial
The success of a contact centre relies on your agents being heard. You need headsets that…
Redefining Customer Service, Planning and Engagement
Redefining customer service, planning and colleague engagement in a multi-channel environment Join Aspect Software to find…
BT Recruit to Fill 500 UK Contact Centre Rolls
BT to create another 500 UK and Ireland jobs to boost customer service BT today offered…
Teleperformance Completes Contact Centre Investment
Teleperformance have announced it has reopened its Gateshead operations centre after a multi-million pound refurbishment. The…
mplsystems Visionary In Gartner 2016 Magic Quadrant
mplsystems named Visionary once again in Gartner’s 2016 Magic Quadrant for Contact Centre as a Service…
Jabra Offers First Cisco Finesse Contact Centre Integration
Jabra offers market first Cisco Finesse contact centre integration The first to market solution increases efficiency…
Swisscom Employs NICE Real-Time Authentication
Swisscom Employs NICE Real-Time Authentication to Provide Customers an Improved and More Secure Experience Switzerland’s leading…
Permanent TSB Improve Contact Centre Performance and Compliance
Permanent TSB to Improve Contact Centre Performance and Compliance with Noble Systems’ Composer Real-Time Speech Analytics…
Content Guru Celebrates Trio of Awards
Content Guru, a UK-based provider of customer engagement and Communications Integration™ services, has had its most…
Is Fear Of Management Holding You Back?
Is fear of management holding you back? In his series of thought provoking articles Steve Shellabear,…
Trust Delivers Outstanding Customer Service
seven strategies for building trust in contact centres from Magnus Geverts of Teleopti Every year I…
FM Outsource Shortlisted UK Complaint Handling Awards 2017
FM Outsource named in shortlist at UK Complaint Handling Awards 2017 – The list of Finalists…
Voicemail is Costing Small Business Money
Voicemail is costing small business monet according to new report by Moneypenny – 69% of callers…
HomeServe Utilise Sabio Speech Analytics Technology
HomeServe unlocks operational performance improvements with Speech Analytics solution from Sabio – Powerful Verint Speech Analytics…
Ventrica Offer Cheer To Redundant Contact Centre Workers
Following the closure of Southend-based Converso Contact Centres last month, outsourced customer contact centre Ventrica also…