Virgin Media has announced that its Swansea contact centre, opened in 2012, will close Autumn 2019…
Tag: Call Centre
The Wow Factor – Does It Really Matter asks Teleopti
In today’s super-connected world, products are easy to find so how do you stand out from…
New Artificial Intelligence-Powered Routing Engine
New Artificial Intelligence-Powered Routing Engine by Genesys Creates World’s Most Predictive Customer Experiences New Capabilities Extend…
MatsSoft Positioned in Gartner Magic Quadrant
MatsSoft Positioned in the Niche Players Quadrant of the Magic Quadrant for High-Productivity Application as a…
Puzzel Launch Chat bot functionality and GDPR readiness
Chat bots are creating new opportunities to expand and improve customer interactions and Puzzel’s latest release…
NICE Cognitive Robotic Automation Platform
NICE Cognitive Robotic Automation Platform Expands on Amazon Lex’s Self-Service Capabilities by Transforming Chatbot Requests Into…
Study Reveals Contact Centres Unprepared for GDPR
Aeriandi study reveals contact centres woefully unprepared for General Data Protection Regulation (GDPR) Less than one…
NICE inContact Release New Omnichannel Customer Experience Insights
NICE inContact CXone Spring 2018 Release Introduces New Omnichannel Customer Experience Insights, Enhanced Workforce Collaboration, and…
Stockport MBC Advances Digital First Approach With Verint
Stockport Metropolitan Borough Council Advances Digital-First Approach With Verint – Simplifies Information Access, Consolidates Systems and…
The Contact Centre And The White Company
Case Study: The Contact Centre And The White Company The Challenge The White Company was looking…
The Art of Reducing Call Volumes in the Contact Centre
The Art of Reducing Call Volumes in the Contact Centre – Colin Hay at Puzzel believes…
Noble Systems Introduces Conversations Analytics
Noble Systems, a global leader in omnichannel contact centre technology solutions, today announced the release of…
Build Emotional Engagement with your Customers
Company success, now more than ever, hinges around how a company deals with its customers. But…
Enghouse CCSP Platform Helps GCI Deliver Omni-channel Contact Centre
Enghouse Interactive’s CCSP Platform Helps GCI Deliver Omni-channel Contact Centre Capability in the Cloud Housing and…
Vodafone Worst Mobile Provider for Customer Satisfaction
Vodafone worst mobile provider for customer satisfaction for seventh year running Vodafone has been rated the…
US Patents Awarded for Eckoh Secure Payment Innovation
Two New US Patents Awarded for Eckoh’s Secure Payment Innovation Recognising Eckoh’s reputation for innovation in…
NICE To Acquire Mattersight Bolstering Leadership in Cloud Analytics
NICE To Acquire Mattersight, Bolstering its Leadership in Cloud Customer Service Analytics Integrating the market leading…
MERJE Launch Volume Recruitment Services for Contact Centres
MERJE launches MERJE Front-Line Talent volume recruitment services for Customer Contact market MERJE, the specialist recruitment…