The Dangers of Standing Still With Legacy Systems

Digital transformation and cloud migration are presenting unprecedented opportunities for contact centre performance. Equally, obsolescence in…

Jabra Launch Contact Centre Cashbacks Promotion

Jabra launches new Cashbacks promotion – Offers on professional contact centre headsets and speakerphones to provide…

National Living Wage 1st April 2018

Rises to the National Living Wage (such as the increase on April 1st) are having a…

British Airways Keep Contact Centres In-House

British Airways have confirmed that the airline is to retain its contact centres in Newcastle and…

Aspect Software: Engagement Analytics Lunch & Learn Session

Have you registered for Aspect Software’s Engagement Analytics Lunch and Learn session? Engagement Analytics is the…

MERJE Exceeds £7m Turnover as it Expands at New Offices

Following six years of growth, Manchester-based specialist recruitment consultancy MERJE has passed another milestone with the…

VoiceSage Wins Network Computing ROI Award

VoiceSage Wins Network Computing ROI Award – Customer communications and outreach solution leader claims latest user-voted…

Aspect Awarded Patent for WFM Scheduling System

Aspect Software Awarded Patent for Workforce Management Multi-Channel Scheduling System – Innovation accurately models and simulates…

Customer Interaction – 8 Ways to Re-Energise Customer Service

Customer Interaction – Keep it simple: 8 Ways to re-energise customer service Turning customer interactions into…

Echo-u Contact Centre Now Provides 24/7 Customer Support

ECHO-U has launched an innovative ‘out of hours’ customer support service which will see it provide…

Pindrop Empower Shop Direct Security at Contact Centre

Shop Direct First European Retailer to Adopt Pindrop’s Voice Security and Authentication to Protect Customers Audio…

Avaya Confirms Sabio CX Leadership with Accreditation

Avaya confirms Sabio CX leadership with award of first full Avaya Oceana Accreditation • Sabio leads…

NICE inContact Empowers Contact Centres with CXone

NICE inContact Empowers Companies in Europe to Provide Exceptional Customer Experience with CXone NICE inContact CXone…

ContactBabel: The 2018 UK CX Decision-Makers Guide

The 2018 UK CX Decision-Makers Guide is based on hundreds of surveys with UK organisations, and…

Consumers Demand Better & More Detailed Answers from Brands

UK consumers demand better, more detailed answers from brands – or they’ll move to rivals 94%…

Semafone Identifies 5 Insider Threats to Contact Centres

Following a survey of contact centre agents worldwide, Semafone – the leading provider of data security…

Alternatives To Phone Essential for Customer Engagement

Alternatives to phone are essential for successful customer engagement, says research from Aspect Software AI, chatbots…

NICE Webinar: The Future of Customer Service

NICE Webinar: The Future of Customer Service Presented By: Guest speaker, Mary Wardley, Program Vice President,…

Verint Launch Intelligent Customer Self-Service Capabilities

Verint® Systems Inc. have announced new customer self-service capabilities, including intelligent virtual assistants (IVAs) and enterprise…

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