Firstsource Among Fastest Growing Indian Companies in the UK

Firstsource Solutions have been ranked 15th in the UK’s top 41 fastest-growing Indian companies list, published…

“Tangled” telco market needs to re-think business model

Market challengers, smaller players, regional and international legislation, and constantly connected consumers, are all coming together…

Remote Working – Good Bad or Ugly?

Much has been written about the benefits of remote working – some contact centres embrace the…

Lyse selects Connect multi-channel contact centre solution from Intelecom

Intelecom Group AS have announced that Norwegian industrial group Lyse has implemented Connect, Intelecom’s multi-channel contact…

Enghouse Interactive Invests in Partners that Buy-in to its Strategic Vision

Enghouse Interactive has announced the launch of its new EMEA Partner Programme. The programme comprises a…

Lloyds Bank Contact Centre Closure indicates a Positive Industry Trend

The recent announcement that Lloyds Bank will close its Warrington contact centre at the beginning of…

East Dunbartonshire Council installs Smartvoice Viewpoint

East Dunbartonshire Council is making a positive move to encourage people to say what they think…

4net Changing Face of Customer Contact Event – a fantastic success

.4net Technologies event, The Changing Face of Customer Contact was held on 30th April 2014 at…

Key Metrics That Really Matter In Your Contact Centre

key metrics – As long as I have been working in the contact centre industry, I…

Sabio celebrates 10 consecutive years as an Avaya Platinum Partner

2014 sees Sabio celebrate its 10th consecutive year as an Avaya Connect Platinum Partner. Earlier this…

International Greetings: delivering multi-channel contact for Tesco Cards

International Greetings plc is the one of the world’s leading designers, manufacturers, importers and distributors of…

Interactive Intelligence Reports First-Quarter 2014 Financial Results

Interactive Intelligence Group Inc. a global provider of software and services designed to improve the customer…

Verint Introduces Business Impact Solution

Verint® Systems Inc. have announced the availability of Verint Branch Sales Effectiveness™, the latest addition to…

Proactive notifications improves operational efficiency at Anglian Water

Anglian Water is the largest water and water recycling company in England and Wales by geographic…

Avaya Releases Contact Centre Select

Avaya has announced Avaya Contact Centre Select, the latest addition to its customer experience management solutions…

Intercall announce creation of 50 jobs

Outsourcer Intercall and its sister company in Killarney, Tangerine Management have annouced a recruitment drive for…

Why customers might not trust Paym…yet

Customer experience experts welcome easy mobile payments but say banks’ attitude to security may be exposed…

Skipton Building Society announce jobs at telephone service centre

As part of its growth plans Skipton Building Society have announced that it is creating 71…

New Storacall VoIP call recording system

The deployment of VoIP is becoming increasingly prevalent and is changing the way companies communicate and…

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