VoiceSage Publishes Special Elmbridge Borough Council Video Case Study Set of four interviews from public sector customer discusses the…
Category: – Contact Centre News
News from the UK contact centre industry
Mapping the Customer and Agent Journey in Parallel
Brandon Rowe at Teleopti explores how the customer-service landscape and the role of the agent must…
Aspect Showcases Cloud Customer Engagement Centre
Aspect Software showcases its cloud Customer Engagement Centre on tour of UK & Ireland Aspect Software…
How to secure more budget for your contact centre
How to secure more budget for your contact centre – Netcall explains When consistently trying to…
ResQ says ‘Rogue’ Cold-caller had record fine ‘coming to them’
The CEO of Hull-based ResQ, a leading UK telemarketing agency, has said that Keurboom “got their…
Ventrica Announces Investment In Additional Contact Centre Site
Ventrica announces investment in additional site – new contact centre will create 400 new jobs Outsourced…
Agent Journey Mapping: The Secret to Even Better CX?
Customer Experience (CX) remains top of the priorities list for many contact centre leaders as organisations…
Global Contact Centre Market 2016: Industry Statistics
Global Contact Centre Market 2016: Industry Statistics, valuable source of guidance and direction for companies and…
Firstsource Solutions Recognised As Investor In people
Firstsource Solutions, a leading customer experience expert and employer of 5,000 people in the UK, has…
interactions 2017 – Customer Conference – June 6th
…AND TOP FIVE REASONS TO ATTENDONE: New Release – Robotic Process Automation With its latest enhancements,…
Record Fine for Contact Centre that made 100m Nuisance Calls
Record fine for firm behind nearly 100 million nuisance calls A company behind 99.5 million nuisance…
Arvato Appoints Contact Centre Director
Arvato appoints contact centre director to drive private sector growth Business process outsourcing provider Arvato has…
Changing Priorities for Customers and Contact Centre
Time is of the essence – changing priorities for customers and contact centres When it comes…
NICE Launches Digital Containment Solution to Manage Journeys
NICE Launches Digital Containment Solution Allowing Organizations to Move from Managing Channels to Managing Journeys The…
Make Web Chat Work for your Contact Centre
The Web Chat promise delivers in so many ways. It guarantees a seamless digital experience, offering…
2017 Unify Partner Discovery Day – Meet SJS Solutions
2017 Unify Partner Discovery Day – We want to share our secrets with you! Every day…
Aspect take To The Road with Aspect VIA Roadshows
Announcing the kick-off of the Aspect Via Roadshow Customer Service is no longer a cost centre…
Contact Centre Carpeo Estate Create up to 300 jobs in Newport
Contact centre Carpeo Estate Planning to create 300 jobs in Newport over the next five years…