Capita have confirmed that it is in discussion with British Airways to form an ‘exclusive agreement’…
Category: – Industry News
Industry news from the UK contact centre industry
Encourage Your Millennial Staff To Pick up the Phone
How to encourage your millennial staff to pick up the phone According to recent research by…
Jabra Introduce The Power of Wireless Conversation
Get the freedom to perform on every call with the Jabra Pro Series wireless headsets. Additional…
AutoRestore opts for Sabio OnDemand Solution
AutoRestore opts for Sabio OnDemand hosted solution to power next generation customer contact operations AutoRestore® –…
It’s Time to Rethink the Perception of Contact Centres
It’s time to rethink the perception of contact centres: Ember report highlights chasm between perception and…
Seven Ways to Improve Customer Engagement – Eckoh
Do customers feel as if they’re up against an SAS assault course every time they interact…
The State of Customer Experience 2017 – Download
The State of Customer Experience 2017 – Digital interaction will overtake voice by 2020, but is…
Netcall Announce Series of Contact Centre Webinars
Change management: making change a success Tuesday 13th June The role of the contact centre in…
If Establishes Completely Cloud-Based Contact Centre Using Puzzel
If establishes a completely cloud-based Nordic contact centre using a multi-channel solution from Puzzel If, the…
UK Brands Working To Connect With Customers
UK Brands Working To Connect With Customers – Conscious of the growing need to relate with…
Yonder Digital Group Delivers Top-Class Member Engagement
Yonder Digital Group delivers top-class member engagement to ICAEW – The Institute of Chartered Accountants in…
New Tech Will Power Memorable Customer Experiences
New tech will power memorable customer experiences Parham Saebi, Head of Client Relations, CRM Solutions at…
UK Insurance Customer Service Worsening Says Eptica Report
UK insurance customer service worsening, with 68% of queries left unanswered on digital channels Eptica study…
EC Outsourcing Make Senior Appointments after Rapid Expansion
EC Outsourcing Make Senior Appointments after Rapid Expansion for North East company Growing North East contact…
Aspect Via – Lowry Hotel Manchester – 19th July
The Customer Engagement Centre (CEC) is more than a technology. It’s an orchestrated solution and strategy…
Webhelp Win Gold at Contact Centre World Awards
Leading global customer experience and business process outsourcing company, Webhelp, is celebrating adding another gong to…
7 Technologies Changing Customer Engagement
Genesys to Hold Global Webinar with Amazon Web Services on 7 Technologies Changing Customer Engagement Leading…
Capita – 20 years of RSPCA Contact Centre Management
Capita set to reach nearly 20 years of RSPCA contact centre management The Royal Society for…