Barclays Glasgow Contact Centre announce closure
Barclays Glasgow – It has been reported that Barclays are to close its Nelson Mandela Place, Glasgow contact centre handling…
Industry News
Capita to create hundreds of new jobs in Yorkshire
Over 500 jobs in Capita’s Dearne Valley and Leeds call centres will be created over the coming months, providing employment…
Housing Association turns to mplsystems to optimise customer contact across five contact centres
mplsystems’ intelligentDesktop helps agents handle calls from multiple social housing brands within Together Housing Group Easily configurable desktop solution delivers…
Calls on hold as associates take part in ‘2Touch’s Got talent’
Associates at Sunderland-based Contact Centre, 2Touch, proved they are not shy and retiring, as a fearless bunch took to the…
Sinclair Voicenet achieve NICE accreditation
Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics, customer feedback and workforce management…
Screwfix to take calls for BBC Children In Need
Screwfix has pledged its support for the BBC’s well loved Children in Need appeal once again, and will be donating…
How the cloud has come of age with social media
Klaas van der Leest, UK Managing Director, Intelecom argues the case for cloud-based contact centres Flexibility, scalability and cost efficiency…
Pudsey preps npower’s contact centre for BBC Children in Need
Staff at the npower call centre in Burton have been busy preparing for BBC Children in Need, which will be…
Sitel UK announce new jobs at Watford contact centre
Sitel UK, experts in outsourced customer care solutions, today announces the creation of a further 75 jobs at its Leavesden…
Ann-Marie Stagg Elected as European President of ECCCO
Already a well-known and well respected figure in the UK contact centre industry, Ann-Marie Stagg of the Call Centre Management…
UK Texting still popular according to Firstsource Solutions’ Survey
80% of UK consumers send the same or more text messages than a year ago Texting is growing faster with…
Experian and Age UK team up to combat loneliness
Experian® the global information services company, today announced it is teaming up with Age UK Notts to launch a volunteering…
GoResponse Hosts Spooky Halloween Fundraiser
Customer service specialists GoResponse have raised £350 for Macmillan Cancer Support – a leading charity providing practical, medical and financial…
Jabra appointment New managing Director Nigel Dunn
Jabra are very pleased to announce the appointment of Nigel Dunn to the role of Managing Director, Jabra Business Solutions,…
Contact centres are your No. 1 source of business intelligence says Jabra
To many companies, a call centre is merely a customer service necessity. But a contact centre can provide highly valuable…
Dimension Data Generation Y says Goodbye to the Phone – according to Dimension Data’s 2013/14 Benchmarking Report
New contact centre research published today reveals that for Generation Y – individuals born between 1980 and 2000 – the…
Energy firms fizzle rather than burn bright when it comes to customer service
New research finds ‘mediocre’ utilities industry not doing enough to offset rising prices against consumer expectation UK consumers are finding…
New Call Telecom announces jobs at Burnley contact centre
Burnley based telecoms company New Call Telecom have announced the creation of 30 jobs at their Burney based contact centre….
Calderdale Council’s contact centre gearing up to go live
Calderdale Council are in the final stages of making their new contact centre operational from 11th November ‘Customer First Centre’….