Saga becomes Comic Relief Contact Centre for 2015
Saga have announced that its Hastings contact centre has been chosen to be an official Comic Relief Contact Centre for the Red Nose Day taking…
– Industry News
Ansaback: Britons prefer UK based contact centres over discounts
Ansaback; Research conducted by Ipswich based Outsource company Ansaback reveals that Britons prefer to speak with a UK based contact centre rather than getting a…
Capquest desperatly seeking 100 agents for Glasgow Contact Centre
Glasgow based Credit Company, Capquest are seeking 100 agents at their Broomielaw contact centre over the next 12 months bringing staff levels to more than…
Transversal and Civica join forces to deliver superior customer support solutions
Transversal and Civica delivering improved digital public services Transversal, the leading provider of knowledge solutions for the cloud, and Civica, market leader in specialist systems…
Premier Business Audio complete acquisition of Advitel
Laverstoke based Premier Business Audio, have now completed the acquisition of audio marketing industry competitor Advitel. The Advitel team from Brentwood Essex, have been introduced…
Jabra Unified Communications – Stealth Goes UC
Jabra Unified Communications; Responding to an increasing demand for Unified Communications audio devices, the Jabra Stealth UC provides maximum mobility and a superior user experience,…
Frost & Sullivan Recognises Interactive Intelligence Strong Market Growth in Contact Centres
Frost & Sullivan Recognises Interactive Intelligence’s Strong Market Growth in Contact Centres Rich feature set, flexible deployment, ease of use, and rapid ROI drive growth…
Business Systems: Contact Centres put improving sales at bottom of the list according to Report
When it comes to what contact centre professionals want their technology investments to deliver for them, improving sales performance and reducing staffing costs came bottom…
Sunrise Software: Informatics Merseyside secures 3-star certification
Supported by Sunrise Software, Informatics Merseyside has become the first NHS IT Service Desk in England to secure 3-star certification from the Service Desk Institute…
Transversal partners with Klick2Contact
Transversal partners with Klick2Contact to boost support for online customers Increase online shopping success with easy access to knowledge Transversal, the leading provider of knowledge…
Make your contact centre part of Comic Relief 2015
[metaslider id=8910] Whether taking thousands of vital donation calls or fundraising themselves, contact centres play a massive part in the success of Comic Relief’s Red…
Cognia PCI: Breach, Brand and 5 things we know about PCI for 2015
Matt Hooper, General Manager at Cognia PCI, discusses 5 things that we know about PCI in the contact centre for 2015 PCI compliance has long…
Barrhead Travel on recruitment drive at Contact Centres
Glasgow based Travel Group Barrhead Travel have announced the investment of £1.5m to create up to 100 jobs across Scotland and the North of England…
Zendesk Selected Winner in 2014-15 Cloud Awards Programme
Zendesk Selected Winner in 2014-15 Cloud Awards Programme Cloud Computing Program Announces Winners; Overall Award Put to Public Vote Zendesk has been named a winner…
Britannic Technologies and Customer Experience Foundation join Forces
Britannic Technologies and Customer Experience Foundation join Forces Helping Contact Centres Improve their Customer Experience Strategies Britannic Technologies, an award winning provider of telecommunications solutions,…
eg solutions offers operational intelligence software
eg solutions continues to drive innovation within the back office by offering pioneering eg operational intelligence software in the Cloud Middle and Back Office Solutions.…
Domestic & General Appoint General Manager at Contact Centre
Warranty provider Domestic & General have appointed Lee Randall as General Manager responsible for the Company’s Brighton and Nottingham Contact Centres. With more than 14…
Ormuco asks ‘Do We Have Our Heads in the Cloud?’
Bibi Bajwa, Chief Operating Officer – EMEA at Ormuco, asks ‘Do We Have Our Heads in the Cloud?’ We’re barely into the New Year but you’ve…
Synthetix discusses Gamification – Get your contact centre game on!
Customer relationship management is important for any contact centre to deliver the best customer experience possible. However multi-channel online customer service is increasingly allowing customers…