New Call Telecom announce creation of 100 jobs
New Call Telecom, a phone and broadband provider, have announced the creation of 100 jobs over the next 2 years…
Industry News
Genesys Named Leader in Gartner’s 2013 Magic Quadrant
Genesys have announced the Company has been positioned as a “Leader” in the “Magic Quadrant for Contact Centre Infrastructure” report…
Diligenta announce job losses at Exeter contact centre
It has been reported that Exeter based outsourcer Diligenta are in consultation with 400 staff regarding the closure of the…
Job losses announced at Hewlett Packard
It has been reported that Hewlett Packard (HP) are making 220 permanent and 60 contractor staff redundant at their contact…
Interactive Intelligence Secure IKEA contract
Home furnishing company, IKEA has updated its contact centre operations to Interactive Intelligence’s Customer Interaction Center™ (CIC) 4.0, including Interaction…
Sky Livingston contact centre raise cash for charity
Staff at Sky’s Livingston contact centre raise cash for charity Staff at Sky’s flagship contact centre in Livingston raise over…
Sabio Inks Managed Service Deal With Yorkshire Building Society
Five-year agreement will see MSP look after customer services systems for financial institution Contact centre managed service provider Sabio has…
O2 Confirm Transfer Contact Centre Jobs to Capita
It has been announced that mobile giant O2 is to transfer 3,700 jobs to Capita from their contact centres in…
Admiral Insurance recruitment aross their Welsh sites
Insurance giant Admiral have announced the recruitment of 108 staff in Swansea, 88 staff in Cardiff and 40 additional staff…
Res-Q Announce Jobs at Hull Contact Centre Site
Hull based Outsourcer Res-Q have announced the creation of 200 jobs over the next 18 months after a series of…
CapGemini create of 500 Jobs over 3 years
It has been announced that French Company CapGemini are to create 500 jobs in the highlands following a £4.25 million…
Mango Direct Marketing create 55 New Jobs at Bangor contact centre
Mango Direct Marketing have announced the creation of 55 jobs at their Bangor based contact centre as part of an…
Telephony Best Channel for Complaint Handling & Customer Satisfaction
Telephony Best Channel for Complaint Handling & Customer Satisfaction with 73% of US businesses say, if you have a complaint…
Powerdial Services To Deploy SmartVoice Viewpoint With Customers Across The UK
Powerdial Services, one of the UK’s leading convergence specialists, is deploying the new SmartVoice Viewpoint customer feedback solution with customers…
Spark Response 50 New Jobs at contact centre
It has been announced that Gateshead based outsourcer and fulfillment specialist Spark Response is to create 50 jobs after securing…
Sitel UK Set to create up to 200 jobs
Outsourcer Sitel UK, have announced the expansion of 2 of its contact centre sites in Leavesden Park (Watford) and Stratford…
Rostrvm Solutions survey shows contact centres slowed down
Rostrvm Solutions latest survey of UK contact centres has found that staff productivity is being hampered by having to battle…
Serco Announce Creation of 450 Cardiff based Contact Centre jobs
Cardiff based outsourcer Serco have announced the creation of 450 jobs at its site following a major contract win and…
Chill Insurance awards AirSpeed Telecom contact centre contract
Online insurance broker Chill has awarded AirSpeed Telecom a €500,000 three-year contract to establish a next-generation contact centre at their…