8×8 Extends Partnership with Zendesk
8×8 Extends Partnership with Zendesk to Enhance Customer Experience Management with the Virtual Office Cloud Telephony Platform New, Out of…
Industry News
E.ON employees launch partnership with Teenage Cancer Trust
E.ON employees are using pedal power to launch the company’s new charity partnership with Teenage Cancer Trust. A team of…
Vivocha and Transversal announce strategic partnership
Vivocha and Transversal announce strategic partnership: together to deliver an enhanced customer experience Vivocha, the award-winning start-up offering a cloud-based…
Eptica accelerates growth in Q2
Eptica accelerates growth in Q2 with largest ever quarterly revenues; Software company positioned as sole European vendor in Gartner Magic…
Applying intelligence to self-service
Despite years of everyone telling us how important it is for customers to be delighted with every interaction, most of…
Ways to enhance Customer Experience (CX) through your Mobile channel
Top 5 ways to enhance CX through your Mobile channel Customer Experience (CX), satisfaction and loyalty increases when customer effort…
Interactive Intelligence asks Why you need to master multi-channel contact
Interactive Intelligence asks Why you need to master multi-channel contact. Let’s face it – even with all the hype around…
NRG Recruitment announce major brand re-launch
NRG Recruitment has unveiled a modern, forward-thinking new look and feel for its established brand – evolving in response to…
Azzurri helps Tour De France
Azzurri Communications successfully supported North Yorkshire County Council to ensure seamless communications and connectivity during the Grand Depart of the…
The Importance of Location
We recently put out a survey to try and get to the bottom of how customers feel about the location…
LV= Voted Best for Customer Satisfaction
LV= has been voted the best insurer for customer satisfaction, according to the 2014 UK Institute of Customer Service Customer…
PCI compliance is not just an annual event in your contact centre
PCI compliance – There is one common theme connecting all the companies that have experienced cardholder data breaches over the…
Banks Must Encourage More Vocal Customers to Avoid the Big Switch
Many consumers don’t communicate with their banks, because they don’t feel they are being heard. Meanwhile, a UK research study…
3 Ways to Turn Contact Centre Speech Analytics in to Action
Turning analytics into action is probably high on the list of both the VP of Customer Experience and the Director…
Must Have Ingredients Of Every Successful Contact Centre Recruitment Process
Often contact centres can be guilty of over engineering their recruitment processes and forgetting that this is a people business;…
Wearable Tech: Will It Change The Way Contact Centres Do Things?
Now that we have innumerable methods of communicating with the people around us, most of which can be fulfilled using…
147 Media Ltd wins Digital Company of the Year Award
147 Media Ltd, the parent company of www.contact-centres.com, have won the Government’s coverted ‘Digital Company of the Year’ Award presented…
Event: Sabio Powering Digital Customer Engagement
Thursday 28th August Join us at Sabio’s Powering Digital Customer Engagement event, to find out more about social and digital…
Azzurri Launches Managed Cloud Connectivity
•Azzurri Launches Managed Cloud Connectivity for the Contact Centre Enterprise – ICON Connect brings together best-of-breed connectivity under one solution…