Firstsource and giffgaff success at NOA Awards
Firstsource and giffgaff win two awards at National Outsourcing Association’s Outsourcing Professional Awards Firstsource Solutions have announced that its partnership…
Industry News
Teleopti adds powerful mobility and gamification to Teleopti WFM
Teleopti has added mobility and motivational gamification to its latest version of Teleopti WFM. Employees are more empowered than ever,…
Webhelp acquires Business Process Outsourcing firm FDI
The Webhelp Group has strengthened its Business Process Outsourcing (‘BPO’) activities with the acquisition of FDI, a leading provider of…
Parseq expands contact centre operations with aquisition of Pure
Business process outsourcer Parseq has acquired Brighton-based charity contact centre Pure as part of its strategy to reach £100m turnover…
White Paper – “Are you listening to your customers?”
Nigel Olding – Product Director – Enghouse Interactive Traditionally, most service-based businesses have focused on collecting quantitative customer contact metrics. They…
CCMA UK National Contact Centre Conference 2014
Due to the success of last years Conference the CCMA have confirmed that this year once again it is FREE…
HMRC Survey Report 2013-2014 – How does your contact centre compare?
HMRC Contact Centres provide a national telephone service for dealing with enquiries from customers. The main aim of this research…
4net Technologies Named National Champion in European Business Awards
4net Technologies Wins for United Kingdom in Prestigious Awards competition 4net Technologies with its Head Office in Manchester, United Kingdom…
Rostrvm Solutions Is your contact centre ready for Christmas?
Case Study; rostrvm Solutions A leading global beauty, fashion and home retailer has chosen Rostrvm when replacing its dialler. Direct…
National Express contact centre celebrates helping millionth customer
National Express’s customer contact centre is celebrating after helping its millionth customer in a year and being shortlisted for a…
Have you got your Christmas game plan on?
Is it too soon to be thinking about your Christmas game plan in your contact centre? The winning strategy, suggests…
Jabra UK & I Strengthens Channel Sales with New Appointment, Joanna Waters
Jabra UK & Ireland Business Solutions enhances its Sales department with the appointment of a new Channel Account Manager, Joanna…
Aspect urges banks to do more to protect customers
Aspect urges banks to do more to protect customers from silent but deadly mobile banking threats “Onus on banks to…
Sabio selected by AA to deploy and support its Avaya customer contact infrastructure
Sabio have announced that it is to carry out a major refresh of the AA’s core Avaya communications infrastructure. Sabio…
CallMiner Launches Speech Analytics Results Assurance Programme
CallMiner have announced the introduction of CallMiner RPM, the industry’s first speech analytics results assurance programme. As a part of…
Contact Centre Gamification Product and Market Report 2014/15
Research and Markets has announced the addition of the “2014 – 2015 Contact Centre Gamification Product and Market Report” report…
Noble Systems Celebrates 25 Years of Innovation and Service to the Contact Centre Market
Noble Systems celebrates 25 years of delivering innovative products and services for the contact centre marketplace. Throughout the last two-and-a-half…
Interactive Intelligence reports retail companies that integrate social media will increase significantly
Interactive Intelligence reports that the number of retail companies that will integrate social media in their contact centre strategies will…
Netcall integrates with Microsoft Lync to help contact centre agents resolve customer issues faster
Netcall has announced that its Netcall Liberty® Contact Centre is now Microsoft Lync® accredited, giving organisations full integration between the…