Tesco Announce Closure of Cardiff Contact Centre

Tesco has announced its intention to simplify its customer service operations by consolidating its Customer Engagement…

Wallboard Technology is the New Way To Excite Agents!

Optymyse Advanced Wallboard Technology is a completely new way to Excite, Engage, Motivate and Retain your…

GDPR – Things to Know to Protect your Contact Centre

Countdown to GDPR – Everything You Need to Know to Protect your Call Centre The General…

Liquid Voice – The Speech Revolution Starts Here

Liquid Voice is first to market with a next generation Automated Speech Transcription solution that actually…

Lloyds Banking Group Announce Dundee Contact Centre Closure

Lloyds Banking Group have announced that it is to close its Dundee based contact centre with…

What Gets Measured Gets Managed – dancing lion

Are you measuring what really matters to the customer and how well you deliver on the…

Webinar: Messaging & Web Chat – Getting the Best Out of Both

Webinar: Messaging and Web Chat – Getting the Best Out of Both Webinar The customer communications…

Aspect Software Announces New Features to Via™

Aspect Software Announces New Features and Enhancements to Aspect Via™ with Release of Aspect Via™ 17…

Noble Systems Announce 2017 SNUG EMEA Conference Dates

Noble Systems to Host 2017 SNUG EMEA Conference – Global contact centre technology leader will present…

Was the Contact Centre Agent Polite and Friendly?

We have all experienced varying degrees of attention and care as customers.  Being served in restaurants,…

Flexible Working in The Modern Contact Centre

Flexible working; a 3-point plan for time-off-without-pay, zero and reduced hours in contact centres    …

British Airways to Outsource to Outsourcer Capita?

Capita have confirmed that it is in discussion with British Airways to form an ‘exclusive agreement’…

Receiving Personal Service is important When Purchasing Online

More than three quarters of consumers claim receiving a personal service is important when purchasing online…

Encourage Your Millennial Staff To Pick up the Phone

How to encourage your millennial staff to pick up the phone According to recent research by…

Jabra Introduce The Power of Wireless Conversation

Get the freedom to perform on every call with the Jabra Pro Series wireless headsets. Additional…

AutoRestore opts for Sabio OnDemand Solution

AutoRestore opts for Sabio OnDemand hosted solution to power next generation customer contact operations AutoRestore® –…

It’s Time to Rethink the Perception of Contact Centres

It’s time to rethink the perception of contact centres: Ember report highlights chasm between perception and…

Seven Ways to Improve Customer Engagement – Eckoh

Do customers feel as if they’re up against an SAS assault course every time they interact…

The State of Customer Experience 2017 – Download

The State of Customer Experience 2017 – Digital interaction will overtake voice by 2020, but is…

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