The CCMA have announced a re-run of their popular one-day Masterclass ‘The Bots are still coming’…
Category: – Industry News
Industry news from the UK contact centre industry
Ipswich Based Contact Centre Goes into Administration
Call Connection, the Ipswich based telemarketing contact centre, has gone into administration with the Administrators confirming…
Prince of Wales officially opens Moneypenny Contact Centre
Moneypenny, the leading provider of telephone answering, outsourced switchboard, live chat and customer contact solutions, was honoured that His…
Teleopti – Real Time Adherence – What’s not to love?
Real Time Adherence – what’s not to love? – Nick Smith at Teleopti gives 3 compelling…
Optymyse Advanced Wallboard Technology – Empower Your Agents
Optymyse Advanced Wallboard Technology is a completely new way to empower, engage, motivate and retain your…
Migrating Contact Centres to Support Omnichannel
Businesses Join Genesys in Webinar on Migrating Contact Centres to Support Omnichannel Customer Experiences Register for…
ECCCSA Select Industry Experts To Judge Awards
– ECCCSA Judges represent Europe’s top customer contact professionals – ECCCSA Judges handpicked for their…
Don’t miss the Aspect Via Roadshow! Register today!
Don’t miss the Aspect Via Roadshow! Register today! Meet our guest speaker Join us on our…
SJS Solutions Help The Police with their Enquiries
Incident Management in Police Contact Centres In recent months, our emergency services call and contact centres…
SVL Business Expand Workforce Management Team
SVL Business Solutions Expands Workforce management Team with appointment of Industry Specialist SVL Business Solutions, the…
Overcome Commss Problems in a Contact Centre
Multilingual journalist Kirsty Rigg shares with us some interesting tips on overcoming communication problems in a…
GDPR – Take a lead from PCI DSS in your contact centre
Robert Crutchington and Matthew Tyler outline how applying the same principles as PCI DSS can help…
5 Ways to Improve Communication in the Contact Centre
Good communication in the call centre is an essential part of customer service success. When employees…
Jabra: Why Bird Sounds Make Us More Productive
It’s time to incorporate nature into the workday. Find out how the natural sounds featured in…
Netcall Complete Accreditation For Medical Interoperability Gateway
Netcall complete the accreditation process for the Medical Interoperability Gateway (MIG). This means Netcall can allow…
Yonder Provides Fundraising Preference Service Telephone Support
Yonder Digital Group provides new Fundraising Preference Service telephone support The Fundraising Regulator has appointed Yonder…
The Impact of Artificial Intelligence on the Contact Centre
Thanks to hype, Hollywood and media coverage, much of what we perceive to be artificial intelligence…
Jabra Promotion to Support Public Sector IT budgets
Jabra re-launches audio device promotion to support squeezed Public Sector IT budgets Audio and communications technology…
Rated People Extends Contact Centre Partnership with Carpeo
The UK’s leading online marketplace, Rated People, has announced it is extending its contact services partnership…