5 Ways to reduce customer effort in contact centres and eliminate dumb contacts Colin Hay at…
Category: – Industry News
Industry news from the UK contact centre industry
Business Case For Moving Your Contact Centre to the Cloud
How to put together a business case for moving your contact centre to the cloud –…
Financial Services Sector Drives UK Outsourcing
Financial Services Sector Drives UK Outsourcing to record period Strong business investment between January and June…
No Calls Please, We’re British! Avaya Survey Reveals
YouGov survey of over 5,000 banking customers reveals Brits’ overwhelming aversion to phone calls Bank customers…
ECCCSA2017 Let the Awards Competition Begin!
ECCCSA2017 competition is on – 17 European countries represented – 39% increase in entries compared to…
Millennials Desperate to Switch-Off From Work
‘Out of office’ but always on – New survey shows Millennials desperate to switch-off from work…
NICE inContact Introduces CXone Contact Centre Platform
NICE inContact Introduces CXone – the World’s No. 1 Cloud Customer Experience Platform CXone is a…
Echo Managed Services Appoints Programme Director
Outsourced customer contact specialist Echo Managed Services has appointed a programme director to deliver its new cloud-based billing solution…
Portsmouth City Council Extends Call Recording
Portsmouth City Council Extends Call Recording to more departments Following the successful installation of a Liquid…
Aspect Software Launches Aspect Verify 17 in the UK
Trust platform adds “Proximity” checks and advanced reporting to increase completion rates and reduce friction Banks…
8×8 Introduces New Capabilities For Enhanced Customer Experiences
8×8 Introduces New Capabilities for Contact Centres to Deliver Enhanced Customer Experiences 8×8 Virtual Contact Center…
Predictive Diallers And The Philosopher’s Stone
Predictive Diallers And The Philosopher’s Stone – Danny Singer of Noetica looks at how abandoned calls…
Aeriandi Expands Voice Services with NICE Nexidia Analytics
Aeriandi expands secure voice services to offer NICE Nexidia Analytics Complementary suite of analytics tools enhances…
“That’s not my Job” – The Art of Delegation. CALLCARE Discusses
That’s not my job”: Are job descriptions the be all and end all when delegating? It…
Enghouse Interactive Releases Communications Centre 10.0
Communications Centre 10.0 – Updated contact centre application enhances agent experience withintelligent SMS routing and integration,…
AGO Outsourcing Create Contact Centre Jobs
AGO Outsourcing have announced the creation of 470 jobs at their new East Kilbride based contact…
Only 10 days left to enter the ECCCSAs (and counting…)
It’s much more fun joining the biggest party in our industry if your company is shortlisted…
Sabio Acquires DatapointEurope
Sabio acquires DatapointEurope to create £60 million revenue pan European customer experience managed service technology provider…