New Wins Lead Contact Centre Business to Increase Workforce

A number of new business wins has led contact centre solutions company Mpl Contact to increase its workforce by more than a half.

The firm, which offers outsourced, overflow and out of hours call handling, has recruited for 50 new employees across a range of full-time and part-time roles, from contact centre agents to management positions, over the last three months.

It now has 140 staff working for the business, which is headquartered at the Carlton Business and Technology Centre in Nottingham.

The influx comes as Mpl Contact announces a record year, with a turnover of £4m.

CEO Paul Macildowie said:

“We are happy to announce a record year in 2018, and are especially pleased that recent business wins and existing client growth allows us to continue to play an important role in the community as a local employer, particularly as our recruitment is mainly for permanent positions and therefore stable employment opportunities.

“Our people are the key to our success and we look forward to another great year as Mpl Contact goes from strength to strength.

There’s no doubt that continued growth will lead to us launching another recruitment drive later in the year.”

Nigel Blackburn has joined the company with over 18 years’ experience in the industry, taking on the role of operations manager. He said: “I’m really pleased to have joined Mpl Contact at this exciting time of growth in the business. I have experience managing contact centres with up to 300 seats and have worked with a number of high profile businesses including Prudential, Churchill Insurance, RBS and more recently Pendragon Plc.

“The opportunity to be right at the start of this planned period of sustained growth was a major factor in attracting me to the business. In the few weeks that I’ve been here it’s easy to see the fast-paced nature of the business, the great staff in place already and the culture of empowerment to make things happen.”

Mpl Contact, which has been providing outsourced contact centre services since 1994, was bought by Paul Macildowie and Peter Newbold in June 2013. The firm has recently won three new contracts to provide its services to multi-channel retail business Scotts and Co, consultancy and business services provider Interserve and commercial laundry, catering and heating equipment supplier JLA.


Additional Information

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